[Resolved] Delhivery / Ssn Logistics — unethical behaviour.

M Jelkie

from Guwahati, Assam

Address:

Kamrup Metropolitan, Assam, 781022

I had ordered some products from decathlon india on 2nd september, 2019. I was supposed to receive the products on 11th september. When i checked the tracking link provided to me on the day, i saw that the product had reached my city on 8th september and had been lying in a warehouse since then.

On raising a complaint with decathlon india, i was told that i would receive the product within 48 hours, and put in a request to deliver it to me and not leave it at the empty security booth where anybody could pick up the parcel.

The same evening the link updated saying - "customer refused to accept/order cancelled". I initially tried the helpline number on the delhivery website but nobody came to the line to help which is why i called decathlon - who were helpless still. I asked them to refund the money as this has turned into a familiar experience. Their customer care said that they would try one more time before returning my money.

Today, i received another email from decathlon saying that they have requested delhivery to try delivering again only for the tracking link to be updated saying - "not attempted by delivery executive"; and, after being on hold with delhivery customer care for 15 mintues, one of their representatives finally said that they will look into it.

I know the blowback of this complaint will be that their delivery representatives will never deliver any of my products after this - as has happened with an earlier complaint of mine against ecom express.

I just hope they take notice, because this has been an utter waste of time and my patience.

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Sep 20, 2019

Complaint marked as Resolved

I received both my shipments - from two different web portals - on the same day, i.e., 17th September, 2019. It was only after emails and telephone calls to both Decathlon India and Delhivery, along with this complaint, that I received all of the parcels. Thank you to both Decathlon India and Delhivery for responding to this, but I do hope this does not happen again.

Delhivery customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2019

Delhivery Customer Care's response Hi,

We apologize for the prolonged delay. We have escalated the issue to the concerned team and assure you that the shipment will be delivered at the earliest.

Thanks & Regards,
Team Delhivery

Sep 16, 2019

Updated by M Jelkie Sorry to be pessimistic, but numerous emails and phone calls haven't solved this issue, and I do not expect this to solve it either. I would only like to put in a request that this does not happen again in the future, as sadly enough I am expecting a few other things to be delivered by your services.