Delhivery — Unruly behaviour n denial of delivery

Address:

Gurgaon

Product was ordered from Croma store Pune .It was expected to reach Gurgaon on 31st.But the order did not reach to my intended address.
The delivery executive denied order to my address.
The matter was escalated then the delivery executive gave phone no of one Arun .
He said the order will be delivered by next day.Two days have passed since n this Arun is not responding
This is very pathatic situation.Immidiate attention is required in such matters