Dell — Changed Defective Processor while Servicing

Address:

Chennai, Tamil Nadu

My name is Satheeshkumar CP([protected], [protected]@gmail.com), I am working in Coromandal Infotech India Ltd, Chennai. I gave my Laptop Dell Inspiron N4110 in LAPTOP STORE, Shop No s14c, 2nd Floor, Phase-1, Spencer Plaza, Anna salai, Chennai-600002 on 19/12/2014 for servicing. Because they said that they are Authorized Service center of DELL. And they said that they will be calling me within one or two days and they will be saying the estimation cost. If you OK for that they will be proceeding or else you can get my Laptop by paying the diagnosing cost of Rs.300. They called me on next day as they said and they said, we have to replace the Mother Board, it will costs around 11500. Then I replied them that please don't proceed I don't have that much money in my hand right now. So I will get it replaced after one or two months when I am having money in my hand. Then I received my laptop back on 22/12/2014 after giving diagnosing cost of Rs.300. So, on 28/03/2015 I gave my laptop in GBS Systems & Services Private Ltd, which is Authorized Dell Service Center in Chennai to get Mother Board replaced. Within in one hour I get a call from GBS Systems, A technical person was talking and he said that we have to change Processor also because before this you gave your laptop in some other service center it seems they removed some IC's from motherboard and also they replaced an 1st Gen i5 defective processor with broken pins instead of your 2nd Gen i5 Processor in your motherboard. After that I was contacting LAPTOP STORE but, I didn't get any proper response from them. Details of LAPTOP STORE INDIA PRIVATE LIMITED Website: http://www.laptopstoreindia.com/ Phone Numbers: [protected], [protected] They are having four branches 1)1, 3d, Vantage Plaza, MG road, Adyar, Chennai[protected], Appasamy Building, 1st Floor, 100 Feet bye pass road, Velachery, Chennai[protected]Shop No s14c, 2nd Floor, Phase-1, Spencer Plaza, Anna salai, Chennai[protected], Sigma Arcade, 3rd Floor, Old Airport Road, Marathahalli, Bangalore-560037, Ph:[protected]