Dell — Dell Back to College Offer - Cheating customers

Address:

Bangalore, Karnataka

I purchased the Dell Inspirion laptop. There was this Back to College Offer (offer worth Rs 7K). How it works is, the customer need to submit a cheque for Rs 1299/- to a third party (authorized by Dell) and they will take care of deliverying the free items and processing the additional 2 years warranty. I submitted my cheque within 10 days and it got debited from my account 3 weeks ago. Dell asks people to contact third party ( RW Promotions Pvt Ltd) for status of the offer. They have one land line number which will not get connected any time you try. Finally after trying many times, I was able to talk to one person. He told me, they are dealing with a public sector bank and even though my cheque was submitted and the amount is debited they did not get the statement from the Bank which tells which all cheques were realized. Even after 3 weeks they are not able to track whether my cheque was realized or not. I sent them the snapshot of my bank statement which shows the amount is debited from my account. They assured they will update soon, but has not given an update even after 4 days. There is no way to call them as their line is busy through out the day. This is nothing but pure cheating. You can not complain to Dell also as they say you need to contact RW Promotions Pvt Ltd