[Resolved]  Dell — Dell Venue Pro 8 with 3G

Address:

Mumbai City, Maharashtra

I bought this Dell Tab on Snapdeal with service Tag 8PN2S02. Since its purchase in December 2014, it had spent most of the time at the Dell Service centre. They had a problem with the battery and then the motherboard. Dell service centre changed both of them in two different visits to Srvc Centre. When they returne it I had to re-install the softwares (Windows + MsOffc + Mcafee) spending lot of time with the software company customer services. The problem persisted with the SIM slot not recognizing the SIM card and there was some kind of loose contact which caused unstable environment (could see bubbles rising from bottom of screen and screen becomes unusable). Again they told me to bring it back to service centre with a solemn promise of rectifying all the issues. They took it on 30th March 2015 and till today no word of return. All they say is that the tab is under observation (may be they will watch till the end of warranty). Why they sold me such a defective piece and they refuse to replace the same (may be that we are disposable Indian customers and replacement comes only for customers from developed countries - Dell stinks). At the end of it I still do not have the tab with me and when it returns it is completely rebuilt with refurbished parts (as they promise in warranty small print) and denied use of a factory-fresh piece. Dell really stinks with their customer service policy in addition to their defective design. Never buy DELL and get a major problem in after-service