Dell — Fatal Hardware (Motherboard,Hard Disc) Failure of minimally used DELL Laptop

Address:

Bilaspur, Chhattisgarh

We have purchased DELL Inspiron 1564 laptop from DELL authorized showroom in New Delhi. The details are as follows : The Service Tag : 4L655BS Express Service Code : [protected] Though the product is not in guarantee but it is minimally used from the date of purchase. Few months back the laptop starts malfunctioning .The initial symptoms are as follows : 1) Sometimes, the laptop does not turned on. 2) If its turned ON then the system becomes very slow and not responding properly. After Online talk with Dell team, it has been given to DELL authorized service centre in velachery, Chennai (May 2015). The inbuilt system diagnostics reveals a error code corresponds to hard disc failure (The failed Hard disc photo is attached). They have replaced the harddisc and the product starts working. But within 3-4 days again the same old problem of "laptop not turning ON" started but this time it never turned ON. Laptop was again submitted to same service center. They diagosed the problem of an IC failure which powers the motherboard therefore the laptop was not turning ON. They got the IC from DELL and replaced it. After replacement, laptop works for few minutes but again got turned OFF. Finally, Service engineer concluded that the replaced IC burnt and there is fatal issue with the motherboard or PCB. Service Centre people recommended to replace the motherboard (Harddisc already replaced). In nutshell, we have a laptop which is rarely used and have a failure of both harddisc and motherborad. This puts a question mark on the the quality of Hardware procured by DELL INDIA. We have purchased this laptop due to the brand value and nice service, but this all looks absurd. The Cost of Motherboard comes around Rs 13000. We don't want to burn our pocket for the product which has not given any service. The laptop is with us and is of NO use. We request DELL INDIA to take this product back for further diagnostics or the root cause of quality failure, if they want but on other hand, we need the solution for this painful laptop. We don't want to spend a single penny on this product now. We expect DELL to look into this matter seriously and do the needful ASAP. My contact info is as follows: Email : [protected]@gmail.com Contact : [protected], [protected]