Dell India — About a customer person([protected]@dell.com) not responding after the order is placed

Address:

no.62/1, NR Towers,3rd Floor, 19th Main,17th Cross,HSR Layout - 4th sector

Our company parablu systems pvt ltd talked to a support person called [protected]@dell.com and we ordered dell xps15 premium laptop which is worth 2.5 lakhs on Feb 1st. Till we order the lap she was cooperating and she made sure that her name is on the purchase order and she promised us that our order will not be delayed after Feb 15th. she assured us that she can push the order and get it delivered before 15th but now when we tracked the order it is showing march 4th. We tried to contact her via email and phone number but no response we made plans based on the date she assured. How can she be irresponsible like that and once she made us purchase she is not even replying to emails. We are highly disappointed with Dell which is our go to company when it comes to purchasing computers. We want an immediate answer regarding this and as promised we want our lap delivered before feb 15th.We need a proper answer from her side why she didn't respond. i attached the screenshots of the purchase order and the photocopy of the mail we have written to her.