Dell India Complaints & Reviews

Dear Team,
I received a faulty product from dell, dell is using such a low quality raw material to manufacture Laptops, which i experienced now, i bought this in Nov 2021, this is for the business use, The defective peace of laptop is given to me, which store and dell might thought that within warranty wont happen anything, let the customer suffer later on. This is how Dell is doing fraud by delivering a faulty product to the customer via store. Now i Asked for the replacement still there is no response.

One fine Day in the morning just tried to start my work and tried to open the Flap of laptop and saw that not able to open only, then came to know that inches are damaged which is pathetic, without doing anything how could something like that can happen to laptop, this is the Laptop which most carefully been used. when went to the store with complaint, they said its not their responsibility. When Contacted Mr. Labesh ASM Mirabhayander Dell, He say it doesnt comes under him, it has to be taken care by the technical team only, he not the responsible one.

Not ready to replace my laptop as well within warranty. Customer care of Dell as well as the store Reliance digital Mira Bhayander not providing any support related to the same,

I approached the dell service centre on April 9th 2022, in secunderabad- Telangana, as my laptop was not working . The service centre people collected my laptop & gave me a receipt wherein I can Track the status. My tracker ID: PI[protected], dt: 09/04/2022. During this week I had called after 2 working days to understand the status, as there was no communication from the service centre . In spite of the number of attempts to reach the contact number mentioned in the receipt[protected], there was no response on this phone number . So, I personally visited the service centre on 16/04/2022, but to my surprise, no action was taken after collecting my laptop on April 9th till April 16th.. The service centre people are unaware of the status of my laptop which they collected. After insisting for a mail about the status of my laptop they have sent the below mail . And the mail says that it would take another 3 working days depending on the parts available.
I wanted to understand what the dell service centre was doing from April 9th to April 16th i.e. 7 working days without attending the complaint raised by me. and also without any communication to the customer about the status of the complaint. I think the Dell Service centre VDALPH TECH Shop No 1 2 and 3, 1-2-61 and 62, HYDERABAD / TELANGANA / 500003 cannot handle customer issues. All the staff are trained well to answer "we don't know when the system will get repaired".
So kindly let me know, if my Dell system is in warranty then whom to approach other than DELL Technologies.? where the service centre people keep the laptop without attending to the problem for 7 working days, and unless customers insist no mails would be sent about the status .I am attaching copies of the receipt and the mail and the status of my system for your kind referral. Request to close this issue at the earliest as my office work is getting disturbed as my laptop is with the service centre without attending from APRIL 9TH 2022.
This is the mail I received on 16th
"You can also track the progress using your DPS Number [protected] through the Service Status Portal Online Status page on the Dell Support website."
Rdgs
Padmaja varadarajan
[protected]

Hi all,

This is to inform you that I have been scammed at your service center, Master technology, B4 building no.56, Erose Building, Nehru palace, New Delhi. 110019.
I was Having issue with speaker but instead to fixing speaker, motherboard was changed without any information. Why speaker was not fixed in the first place? When job sheet or SDAR report is created no mention of motherboard change mentioned. And not even in the link shared to check the status for service request. No, transparency in the service. When spoke to service center manager, he said, now we will write and give to you.

New motherboard stolen from the Laptop while the issue is with speaker.

I want reply for the same otherwise first it will be social media and than file complaint That is FIR and complaint in the consumer court..

Reply ASAP.

I had to replace the key pad of my daughters laptop Dell 3515 on 3/4/2022 . I got the job done from Dell Exclusive store, - A one music & Computers, 6A Megacity Mall, Mehrauli gurgaon road. I paid Rs 2500 for the job. The issues are - (i) large gaps between the keypad and the laptop panel (ii) Caps light emitting from side of the key (and not from the hole specified for it) (iii) loose fitting of the key pad on the right hand side of the lap top. Sent the laptop again to repair the above on 9/4/2022 and got it the same way with the same problems mention above. The sales person mentioned that key boards replace have gaps and hence do not look like the new laptops. I have the invoice with me and the pictures which i can send across you when demanded. I suspect that the keypad is NOT an original Dell keypad. Please help me

I am facing an hardware issue with my Dell laptop and it's under warranty period. Dell support team is not agreeing that this is a hardware issue and forcing me to upgrade software again and again. I have followed the suggested steps multiple times but the issue is not resolved. But still they are not interested in sending someone who can investigate physically. As per them all the issues can be resolved remotely even If it's and hardware issue.

Please help me in getting the solution for this problem.

I bought a laptop on 15-feb-22 evening with S/N-HGK51B3, but unfortunately I was defective. I informed the dealer but they denied and said I was perfect without checking it. And service centre technician said don't put me in this. I called at help line number and explain whole thing they take invoice and pic of laptop to issue DOA. I run whole day without eating anything no one giving me proper response. Every time to each person I explained whole thing many time. I visited other Dell service centre they said they are third party service provider they said they fix it but because of newly laptop you have go Authorized service centre they give me adress where I go and technician check the laptop and said it was manufacturing defect because HDMI and usb port are not aligned properly. I called at help line number they rebuked me and said our final instant is your laptop is fine they don't provide DOA. But when i give phone to the technician he told him laptop was faulty then he talk decently. DOA was approved on 22-feb-22 but on one come to pick up .Second time DOA was approved on 4-march-22. Technical team said submit the laptop to dealer. From that day to today I'm waiting for replacement. It almost 50 days of my purchase and 30 days of submission to dealer. Dealer said take other model whose configuration is totally different they don't have same model they try to arrange it but also said they don't put any effort to it. Dell company said they have same model and they provide me the same on call. Everyday they calls me and said same thing they don't have any input of submission of faulty laptop. I give him all required details regarding purchase, submission, delivery address, dealer contact number and address, but they every time they said they collect faulty laptop as per company said i submit it to the dealer. They took two months for confirmation only still they are not confirmed. They only ask replacement of new system is initiated. My parents hard earned money is in trouble. Please help me.

I have purchased recently a laptop online from DELL SITE and i have been generally satisfied with overall build, quality and performance. However during purchasing in DELL IN Website an offer was displayed for headset worth 7999 for Rs 999 which i enthusiasm opted and payed amount. The product delivered after nearly 2 months and without any bluetooth. Looks like DELL or Vendor is making using money paid for 2 months and offering substandard, bulky, overweight (which kids cant use) and without any bluetooth

Dear Leads,

This is to inform you that My name is Deepak Goel. I am residing at 2109 Rani Bagh North West Delhi 110034. I bought a new Laptop DELL on[protected] from Navcom Technologies Wazirpur Industrial area Delhi. But now I am facing big issues in this Laptop Touch keypad Issues, Screen Frame out Issues, Current Issues and lots. kindly replace my laptop today onwards. I have attached all screenshots and Tax-Invoice for your reference. I want to replace my Laptop please help me.

Deepak Goel
2109, Rani Bagh Delhi-110034 (India)
+91 [protected]

Over 4month after a dell with a lcd complaint and dell offered replacement o[censored]nit still i don't have any reply from them, I'm so disappointed

I bought a Dell laptop on 12th April 2021 and I am very much troubled by this laptop, it is getting touchpad problem again and again and now I want to replace this laptop please pay attention to my problem and as soon as possible take some action on this. and relapce the product.

My DELL Laptop is less than a year old. Ever since 2021 April, I have been facing constant issues with my laptop. I have spoken to DELL representatives innumerable number of times but they are unable to resolve my issues, and do not seem to be bothered in a figuring a way out to resolve the issue either. The laptop suddenly hangs, blanks out, and the charger doesn't work too well either. I have shared video clippings of all of this too, but to vain. The DELL customer care team literally hides behind the service call and refuses to take responsibility or action on the problem. I've had anywhere between 15-20 calls with DELL. I went to the service centre too, as advised by the customer care 'TECH' team, and the service center 'apparently' resolved my problem, but that did not happen. I again complained. The laptop still doesn't work fine, and it's all under warranty! They have absolutely no clue how to resolve my issue and are insistent on NOT SENDING a technical expert to my place to resolve the issue. They keep trying to solve the problem via remote access, but it's just not working out! Last call I has was, yesterday, to a supervisor named Mr.Sagar, and his subordinate Mr.Suraj! I Need this issue to be resolved right away! DELL has made my life hell!

Problem has been occurring soon after the purchase.
Have filed multiple complaint numbers
DELL Inspiron 15 3000
Under Warranty
Give me a fully functional new laptop in exchange for this horrible system!
Mainly use the laptop for EMail and MS Office - Only personal Use

Hey I am Akash from Jain and company your genuine customer, I always love to buy dell goods but this time I am really disappointed with services I got from dell. I bought keyboard mouse combo with 1 year warranty and suddenly some issues came with the product so I submitted that product in service center in warranty period for repair\replacement and they accepted and gave acknowledgement to me regarding the product but after some time they said you have to pay for it because warranty period is over but I submitted in warranty period. So I request to the company that kindly resolve my issue as soon as possible.

I have purchased on Dell Vostro desktop on 01.10.2020. The system is not booting up. The Sl No. is FQPD823 and the quick response code [protected].

Arnav Tyagi
[protected]
[protected]

When iam using the laptop in between it was hanging. I have been trying so hard but it was not working at that time when iam just shutting down and on the laptop again the password pin is not showing. I bought the laptop on March 4th and since 10 days iam facing the problem. I have talked to the technical support team 3 times and still I was not resolved.please fix it or replace it

Dell Service Tag: 4TKXVM3 [Case Number :[protected]/Service Request: [protected]]
Dell Support team accepted to replace new Alienware MC15 Laptop but after that no messages from them since a week is gone
I have handed over my laptop to the show room from where i have purchased

No messages from the dell company .
what to do . how long i have to wait my time is wasting
Please do the needful
thanks

I bought this new dell vostro 3400 laptop
after 15 days i began to face sound issues in newly purchased laptop
After raising 3 request to dell technical support, my issue still not resolved
all my efforts and money are wasted
their technician donot respond swiftly and whenever they tried solution they were not able to resolve it premanently

Its a poor product and poor service from dell

My name is Dhruvi Shah and I am writing you to express my dissatisfaction towards the dell product that I purchased - Dell G3 gaming laptop, on 23.10.21 from Croma, Maninagar Branch, Ahmedabad. Within a year I have been facing multiple problems with the product and also highly dissatisfied with the service . This problems have been recurring and I am not getting any permanent solution from the service center . I registered a complain in the store within the warranty period but there was no permanent solution to it .Facing problems like :

1. Pixelated screen
2. Blank Screen
3. Crashing of Laptop while working on
multiple softwares like : Auto cad,
Photoshop, Sketchup.
4. SEVIOUR Mother Board issues
5. Over heating of the laptop

These are the problems and big expenses I am facing with such a short period of time. After purchasing such an high end laptop such problems, this is highly unacceptable, and I want my issues resolved. I have purchased such an high end laptop keeping in mind that it will be compatible with me needs. But it is clearly not.

Also, system's mother board crashed once and I had to purchase a new one, but again the 2nd time also I got to know from the service station that the purchased piece is damaged and that is why it crashed again, My work is sufferings a lot and there is no piece available here in Ahmedabad, India, and every time I have to wait for a whole week for the new mother board to come.

REALLY VERY DISATISFIED WITH WHAT KIND OF TECHNICHAL PRODUCTS COMPANY IS MANUFACTURING. I FEEL LIKE I DID A BIG MISTAKE TRUSTING THE COMPANY. SUFFEREING SINCE I PURCHASED THE LAPTOP.

Dell inspiron 15 7510 purchased for online class of student. Dell Order No:[protected], Customer No[protected], Invoice No [protected] Invoice Date: 21/01/2022 Rs 83, 190/-. Laptop was faulty. On complaint dell person visited home sealed it on 04/02/2022 and told that it will be replaced immediately. Despite of more than 20 calls and several email Dell service did not bother not took the students study matter seriously. On Dell site customer care number is only of new product and technical call but to harass the customer no contact number is for defective product and being shameless the person at technical call said that they do not have any direct number to lounge a complaint for a defective product. Since then long time have passed but no one has come to pick up and deliver the new unit. Therefore refund my money with compensation as you have wasted the valuable time of a student as he could not attend the online class. Can Dell have such a courage to disturb the study of a USA students.

My keyboard is not working on home screen otherwise working on other apps

I had purchased a Dell Inspiron 15 5510 laptop on July 2021, The speakers in the laptop was making certain distorted noises when I played videos or music. I had reported this issue with Dell by November, and they had asked me to install a series of drivers, after that to reinstall the OS in my laptop.
When none of this worked, they sent engineers to replace speaker and motherboard of the laptop and it still did not rectify my issue.
Almost after 2 months, The Dell team then asked me to travel to the service center which is 50km away from my place and asked me to submit the laptop. After submitting it, they were not able to correct the issue and they said they would send me a replacement laptop as soon as possible.
I received the replacement laptop on 12/03/2022, but even the replacement laptop has the exact same issue, and the Dell team didnt even bother to check whether the replacement laptop has rectified the issue which I had reported.
On top of all this, they have sent me a laptop that does not have warranty, which means now I cannot even complain against this.
Is this service a company like Dell should provide to customers like us, I have been going after this issue for the past 3 months, and this is the treatment i get.

Case Number :[protected]/Service Request: [protected]
Dell Service Tag:FZPWJF3
Dell Inspiron 15/5510