Dell India Complaints & Reviews

My laptop is under extended warranty period but even after Dell are denied to Resolve my Laptop hinges issue.
Actually in my laptop hinges are coming out due to daily usages which is a common issue in all companies laptop ie, HP, Dell, Lenovo etc, but they are suggesting me to repair under my ADP warranty.
So, Why i repaired or waste my ADP warranty for a common issue. There is not a single scratched on the laptop or any dent/...

Hello Team,

I purchased a Dell Laptop Last month, October 2022. Dell was providing an offer to give a Wireless Headphone Costing around 8999/- Rs in just 500 Rs if I will register it via Dell Offer link.

I registered and paid the amount but yet to receive the product confirmation even after 20 days when they will dispatch it. Need your attention here to sort out the issue.

Dell Offer Number - DELL4044904

Dear Dell,

Order Number: #DS[protected]

I have not received the Dell Ecoloop Pro Backpack, instead i have received Dell Essential Backpack 15 in the delivery which is low grade product.
This is not acceptable at all. I have spent Rs. 1.22 Lacs for Dell product.
I have raised a complaint email to dell.[protected]@onlinestpl.co.in
but no response.

With Regards,
Harish S C
Mobile: +91 - [protected]
Email: harishsc.[protected]@gmail.com
City: Bangalore - 560066, India

I purchased Dell inspiron 14 inches 5410 2 in 1 laptop almost an year back which is still under warranty period which is before 7 Dec 2022
My LCD screen broke in the corner unexpectedly without me causing any trouble
I got if replaced in Bengaluru Dell Centre in Domlur
Now the new LCD screen and Hinges seem to be causing trouble again with sound coming when I open and close
The LCD and panel are dividing when i open which seem to break anytime.
I contacted call centre, they promised to rectify the problem in 5-7 working days. It has been more than a week and i got a mail saying the rectification would delay.
As per my academic requirements I need the problem to be rectified as soon as possible.

My dell laptop is under warranty CZ179G3 still no service is being provided. I have registered the complaint nearly 20 days ago and still no response. I have contacted the dell team serval times and posted mails an number of time still no action has been taken. My work is suffering a-lot due to this lack of management and poor customer support services. They first told it would be done in 2-4 days now so long …. Always keep on saying please wait, either refund my money the laptop was of Rs.80000 or provide the services immediately.If this was a sales issue the team would have resolved it very quickly but if its for service no concerns are there. I am very very disappointed withe service given. The team is making such circumstances which has forced me to move to the consumer forum. Please contact me asap and conduct my service immediately as my product was of rs. 80000 and I can’t afford a new laptop if the team dose not provide a service so your team has the liability to do the needed at the earliest. I sincerely request the consumer forum to look in the matter as i have already faced a-lot of problems and harassment.

Sir,
This is my complaint against Dell Customer Service and the relevant authorities. Despite giving five reminders and warnings on 27.10.2022, they have not responded till date. Now I think the emails I have sent to the relevant Dell executives and customer support personnel are all fake IDs or frauds. These are the following email address (Dell Tech Support

I purchased laptop of 1 lakh, 6 months back with warranty . As it is new one I even thinking that it becomes like this. I don't have backup tooo. All my 2 years kept in my new laptop, harddisk gone and also data gone with in 2 months. I neeed my data back and as they wated my time and work... I need proper compensation for that.

My laptop (which is still under warranty) was given to the Dell service centre on 23 September 2022. The camera was giving a dim display. It was a one hr job. They said they have to replace the entire LCD and asked 3days. It is 11 Oct now. And no trace of my laptop still. It is leading to a huge business loss! Tried contacting several people in the customer care but no resolution. Asked fir a refund or a replacement. Customer care refused. Have not rectified either. Extremely frustrated with the customer service and the brand.

I received the laptop 10-12 days ago. I am totally satisfied with the product from the 3rd day from the received date.
The touchpad stopped working suddenly.
After 1 day, the touchpad started working somehow, I don't know, how?

There was a heating issue with the laptop, the laptop getting hanging and windows were freezing from the 1st day, dell technical assistant guided me to fresh install the windows.
I...

I purchased a laptop 10-12 days ago only. SERVICE TAG 4P5HXR3.

The touchpad has stopped working and the windows screen is frequently freezing.
The touchpad of the laptop has stopped working 4 times in 10 days.
I talked to dell technical support regarding the issues I am facing, they said that this might be a driver issue. I reinstalled the windows and updated all the drivers. I performed all the troubleshooting steps mentioned by the technical support representative
But the issue has not been resolved yet.

I paid Rs. 54489 for this PC with the help of my education loan.
I have been suffering since the day I purchased this laptop.

Dell Vostro 15 3510, this model heats a lot too.

I informed this issue earlier also to the dell support team. but for a short interval of time, the touchpad started working.
But now, it has stopped working again and again . and it is completely stopped working. this is dell's fault, why would I suffer.

I am not satisfied with the product. please help me I have purchased this PC for my study purposes and not for performing troubleshooting steps daily.

please either issue the refund or provide the replacement.
What I have noticed is that the replacement team send the repaired laptops on replacements.
I want to buy a laptop myself on the dell site otherwise they will again send me the faulty used repaired system on replacement.
please allow me the same, if possible . IF not possible, please assure me to send a fresh new system.

please help.

We have purchased a laptop model no Dell Inspiron 7415 on 2/10/2021 by Amzon. After purchasing of few months I register a complaint of about mike. One of the guy of Dell came to repair but while repairing he damaged the usb drive. Attaching photos. Please issue a new laptop as you people are mentally harassing us.
Dr Deepak raghav
House No: 368/7, Subhash Nagar
GURUGRAM, HARYANA, 122001

I bought the laptop in November in which after 3 months the keyboard color is missing which is printed in the screen which looks very bad as if the keyboard is local it is a manufacturing fault. my fix this problem

Hi,

I purchased my new dell laptop 5420 inspiron from Authorised Dell website. It was 16gb ram and 1 tb SSD . I purchased it on 4th Aug 2022 as per Invoice date. Since first day heat issue was there and I raised the complaint and raised a message to Dell support Assist and Dell Support . I raised a concern that heat issue is there since first day and please send an engineer so that physically he can check it as it will not...

Hi,

I purchased my new dell laptop 5420 inspiron from Authorised Dell website. It was 16gb ram and 1 tb SSD . I purchased it on 4th Aug 2022 as per Invoice date. Since first heat issue was there and I raised the complaint and raised a message to Dell support Assist and Dell Support . I raised a concern that heat issue is there since first day and please send an engineer so that physically he can check it as it will not resolved...

Service tag 4P5HXR3

The touchpad of the laptop is not working,

Dell has sent me 3 systems, 1st one is faulty as its heat a lot and its processor fan runs continously. it was replaced somehow after so many calls and conatcts.
2nd system which i have received is having manufacturing issue, it back panel was not properly adjusted, it creates sound while opening, there was hinge problem and back panel is opened,
Somehow, I got the replacement . A lot of time has been wasted.

AGAIN, I RECEIVED A NEW SYSTEM, SERVICE TAG 4P5HXR3, I RECEIVED IT 2 DAYS AGO ONLY,
I UPDATED IT BIOS AND ALL THE DRIVERS,
NOW, WHAT HAPPENED IS THAT IT TOUCHPAD HAS STOPPED WORKING TODAY. I HAVE PURCHASED IT 2 DAYS BEFORE PNLY.

I HAVE SPENT RS. 54490 ON THIS LAPTOP AND THEY ARE SENDING ME THE FAULTY SYSTEMS ON REPLACEMENT.
I DON'T KNOW BUT ITS TOUCHPAD IS NOT PROPERLY CONNECTED TO THE PANEL OF THE LAPTOP BODY. ITS INTERNAL PARTS ARE VISIBLE. ITS LOOKS LIKE AN REPAIRED OR REFURBISHED LAPTOP.
I DON'T EXPECT THIS TYPE OF SERVICE FROM DELL,

PLEASE REFUND MY MONEY SO THAT I CAN BUY ANY OTHER MODEL.

I HAVE PURCHASED THIS LAPTOP FOR MY STUDIES . BUT THIS LAPTOP HAS WASTED MY TIME A LOT.
IT'S MY REQUEST TO PLEASE REFUND MY MONEY . I'M NOT SATISFIED WITH THIS MODEL. I WILL BUY ANOTHER DELL LAPTOP BUT WITH DIFFERENT MODEL AND A FRESHED ONE.
PLEASE PLEASE REFUND.
I have imformed all this to the support team also,

Order placed with Customer Name: SOUMYA S
Order placed with Email ID: [protected]@nriol.net
Order placed date: 19th August 2022
IRN Number: IN[protected]
Model name: Latitude 15 3520 Laptop – Best Seller

Although I had received an IRN number on August 19, 2022 indicating the order placed has been received but it has not been confirmed yet. NO further processing has been done. I have not received any information despite making multiple calls and emails to ids: [protected]@dell.com; indiasbonline.[protected]@dell.com and india.[protected]@dell.com;
No one has given me response explaining the delay in order confirmation or if the order will be placed or not; what about the payment made? How long will I have to keep inquiring about the status?
Will the product purchase be made; if yes then when will it be delivered?
It has been a month and 2 days since the process was initiated and not having received any solid response is worrying.

Hi Team,

I have been following up since Day1 of the purchase for different issues.

I have chosen Extended Service 3Y In-Home Hardware Service at the time of purchase, but the website is showing Support Services: Basic Expires 24 JUL 2025

First year must be common warranty and 3 year extended warranty.. So I have to get the warranty till 2026 July 24.

You have sold 3 years Extended Service 3Y In-Home Hardware Service and now you are saying that it is only 2 years Extended warranty.

This is similar to 100% cheating. Please rectify this asap or please forward it to the next level escalation.
I think Dell has no Customer Value.

I placed online laptop order and the money got deducted from my account.

After 2 weeks when the delivery date is crossed, the product is not been delivered and no communication made. I called the customer support and they just hung up on me.
They say my order number is not generated. If I ask what needs to be done or get my call order cancelled, my call gets transferred.

This is a shocking behaviour from Dell. Just like Nokia, another industry that will come down soon.

Please help me how to go legal against this.

my email id - [protected]@gmail.com

Completely fraud company. Their engineer destroyed my laptop and motherboard and many other part. Now my laptop is dead. And theier seniors are behaving rudely with me. I hate dell service.
[protected] .
Case number:[protected]
Please resolve

Hello,

I bought my laptop in 2020 from Dell. I have been having problems in my laptop since last 4 months.

I emailed the customer service a very detailed email with pictures showing the problem and asking help from them. All the customer service has done is to UPDATE the BIOS and DRIVER installed in the system and nothing else.
My laptop is on warrenty period. My problem is very straight forward. It is not able to detect the Graphics Card. It could be a physical issue also, but the company and the people who have till now handled is not ready to listen and see the actual problem. All they ever do is to update stuff which is not solving any of my problems.

I have been trying to solve and be pateint and get it properly done since last 3 months with no actual result.

I formally and very humbly request you to please look into this and help me get this solved and/or get me a new laptop as all my work is done on my laptop.

Please advice how can I upload a PDF file.

Juhi Agrawal