Dell India — casual response after sales service from dell india

Address:

Jabalpur

Dell india is dealing with customer is very casually after sale. It is very bad experience having from dell india. Actually, on completion of moore than 3 months have passed, issue has not been resolved. More often it is inorming that parts are not available and no expected time is advised. With this casual response, it has completed more than 3 months to resolve the issue.

Surprisingly, several service requestes are generated for just resolving the one issue which is also pending since last 3 months. E. G. Some of the service requests are as follows[protected], [protected], [protected] etc.

About 5 days sgo, ms nikita from escalation team from dell india has conveyed message with congratulations that issue will be resolved shortly. But, any technician from dell india has not truned up to resolve this issue. More surprisingly, it is also horrible to note that escalation team of dell india has failed to resolve the issue laying pending since last 3 months. Can we expect that any issue can not be resolved in 3 months but such casual service is providing by dell india is extremely regretful.

They had assured that although there is no service centre of dell in jabalpur, our technician provide service promptly through india. It is not out of place to mention here that other computer companies
Hp, acer, lenovo etc is providing service in timely but at the same time dellindia is some time making solid excuse of covid-19 or most of the times pretending non-avaliability of parts which can easily be treated poor and casual service being provided by dell india.

I would request you to look into the above matter and arrange to resolve it without any more dealy keeping in view of the utmost delay (More than 3 months)