Dell India — Defective replacement given

Address:Bangalore, Karnataka, 500060
Website:www.dell.com

Hi I have purchased a Dell laptop from Croma in the year 2013 ever since they started playing with my life.There was a liquid display damage on the touch screen so they replaced the laptop in 7 days.After that the real pain started.Almost every part o the laptop changed.Mother board twice, speakers twice, touch screen once, wifi- once, touch pad once, hard disk twice, CD-ROM once, USB ports-once, Heat sync-once.After a decent struggle for 8 months they replaced the laptop with another.And nothing has changed even after.Almost every part is changed once.And there was a huge lag on thr laptop for which they replies it is expected in the low end configuration laptops.A laptop that is of 4 Gb ram, 500 GB HDD, core i3 3rd gen processor is a low configured laptop?And they say windows 8 or 8.1 will run with lag!!If that is the case why is it even coming with pre installed? After much struggle they replaced it again with a refurbished laptop.Now here comes the biggest problem.The screen starts blinking, wifi drivers cannot be installed(throws an error)Touch screen not working, system lags.Surprisingly when i called the customer care to report the issue they said my system is already out of warranty(I got this replacement ion October, As per my previous laptop's service tag warranty is available till December-2015).fInally i decided to go to consumer forum and asked them all the complaint numbers for which they said they dont have as the laptop is returned.THis company is showing me live hell every day .Need a solution for all the harrasement thye have shown me
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Dec 09, 2015
Updated by Durgaprasad Konaparthy
Model purchased Dell Inspiron 3521,
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