Dell India — Delay in order processing

Address:

online store

I have ordered dell laptop on 22nd september through dell website. Order id was[protected].
Got confirmation from dell’s end also next day (23rd sept). But after that there was no status update. They mentioned 45 days for delivery but now after one month today i heard from customer care that sales team is working on payment confirmation. They even yet to purchase the order. It is scheduled to be shipped by 23rd october and delivered by 8 nov. After repeated attempt to contact customer care and ask for the delay, dell people are not bother to inform about the order status and now in their website they just mentioned "order delayed", estimated shipping and delivery date is moved further 15days. I was trying to contact dell grievance cell for proper explanation of this lackluster attitude of dell sales team. Dell is holding 1.6lakh rupees order and enjoying interest on that without delivering me the product. Please help me to get the issue to be resolved. I am attaching both the image of original delivery estimates and revised one