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We certainly understand this was not an ideal experience for you and would want to help you with the same. Kindly drop in a DM to our support team @DellCares, on Twitter regarding this. They will certainly get this resolved for you.
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Could you please help us with your Service Tag number so that we can get this resolved for you?
Hi Neha, we have shared your details with the relevant team. They shall get in touch with you and assist further.
We're glad to know that your concern has been resolved. In case you need any further assistance, do let us know.
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