[Resolved]  Dell India — Dell India Laptop Dell Faulty- Refund not initiated yet

Hi sir,

My name is Neha Gupta & have bought a new Brand Dell Laptop on November 2021. The laptop was faulty and have asked for refund to Dell & Dell is taking a long time just to get the refund processed.

Multiple emails with dell, they say they will refund the amount but till date no refund is processed. Kindly Take Strict Action against dell.

I want to launch a police against Dell Technologies on their disastrous response on Dell Laptop.

Kindly find their Contact Information Below:

Grievance Officer
Mr. Saikat Ray
Senior Manager, Technical Support

Nodal Officer
Mr. Rahul Tripathi
Legal Counsel

Dell International Services India Pvt Ltd.
Divyasree Greens, Basement Mail Room
Survey # 12/1, 12/2A, 13/1A
Challaghata Village, Varthur Hobli, Domlur PO
Koramangala Inner Ring Road, Bangalore – 560071

Kindly take strict action against Dell Computers for giving a frustrating user experience. I am attaching my invoice herewith of purchase for your reference.

Would appreciate help for the same. Dell is not resolving my issue & I need a refund at the earliest.
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Feb 12, 2022
Complaint marked as Resolved 
After writing this complaint and post on twitter, Rashmi from Resolution team looked over the case and helped me on this very much.
Complaint comments 


We certainly understand this was not an ideal experience for you and would want to help you with the same. Kindly drop in a DM to our support team @DellCares, on Twitter regarding this. They will certainly get this resolved for you.
NehaGupta07's [Complaint's author] reply, Feb 3, 2022
I have been doing this from last 40 days.
Could you please help us with your Service Tag number so that we can get this resolved for you?
NehaGupta07's [Complaint's author] reply, Feb 4, 2022
It's Service Tag- BZDGJJ3
Hi Neha, we have shared your details with the relevant team. They shall get in touch with you and assist further.
NehaGupta07's [Complaint's author] reply, Feb 9, 2022
Thank you. Once issue resolved I will marked this complaint as resolved
NehaGupta07's [Complaint's author] reply, Feb 12, 2022
I have received the refund amount today. So I am closing my complaint
We're glad to know that your concern has been resolved. In case you need any further assistance, do let us know.

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