Dell India Complaints & Reviews

Within one year the laptops keyboard and hard drive was replaced due to its improper working. Second time again the keyboard had issue and it was replaced. first engineer forgot to fit the screws which was pointed out by second engineer of Dell during the second visit. Second engineer found a problem in LCD so he desmantled it and said we will replace it and then no updates on it. But as he diamantled it the lcd is not in a good condition. Can break any time. Such worst was the service. Today trying to call the dell executive 10 times call got disconnected. No value for money service from dell

Since I have purchased my new laptop in July 2021 there has been recurrent problems in it . From the previous three months I have been constantly complaining about the problems in my new laptop like keyboard not working, the laptop not turning on etc. to count for a few .However, everything is falling in deaf ears as the customer support panel always say that our case is in procedures and the concerned people will contact us in a few days .However there has been no contact from their end .This laptop is of no use for me as I bought this for my daughter so that she can conduct her virtual classes, unfortunately it is hindering her education as well in this time of pandemic.The details of the laptop and the complaint are listed below:
Date of purchase: 20 July, 2021
Case Number :[protected]
Service Request: [protected]
Service Tag (ST): JDVWJF3

Hello I am Prathmesh Nikam and I purchased a laptop named Dell inspiron 3511 for 65, 000/-Rs.
3 months back on 27 October 2021.
On 27 January 2022 It's hinge is broken and it's lid is stuck and I can not open the laptop.
Take a note that I did not made an accident nor the laptop was falled.
From last few weeks there was a click sound whenever I open the laptop. I also read thousand posts on Dell Community Forum, DellCares Twitter handle and Review of this model on official Dell website and Came to know that it is a manufacturing/Design flaw or defect.
Now it's been 14 Days I launched the service request and Dell Support is just delaying the service.The Delayed the service 4 time and again asking to wait till 2 March.I am mentally and professionally suffering due to this.
Dell support is not responding in human.
Only bots are chain and giving same response.
Please Help me Out!!!

Service Tag: JTQCPH3
Express Service Code: [protected]
Service Request number: [protected]

I bought dell inspiron 5410 from dell exclusive store, amarjyothi layout, Bangalore on 31.01.2022. But on entering express number, it said purchased on 22.12.2021 and warranty was already activated with expiry on 23.12.2022. How is this possible ?
And on enquiring, store executives are giving me excuses.
Brand new laptop is continuously hanging from the day I purchased for which store people are blaming it on windows 11.
Kindly look into the matter.
Would be forced to take legal action if this is not addressed

We have bought two same laptops from a shop "Hi-tech computers" guna, madhya pradesh .The laptop was Dell G3 3500 with specifications windows 10, i5, graphics card -nvidia 1650 4gb and 120hz display but after receiving the products we have got laptops with different specifications as one laptop has 120hz refresh rate while the other has 60hz refresh rate only.
when we compared the laptops after some time, we noticed it.

Reg model : P90F206, i brought this laptop last year in month of March actually since 1 st month I am having wifi connectivity issue, so I told sales person from the store they said that it is because of your wifi but it's connecting to our wifi so last month i change my wifi but again I having touble to connect with wifi
Please help me...

I was very big fan off Dell products (Earlier), So I usually buy dell products. I purchased a Dell laptop recently and they provided a Dell Alienware headset as goodie with additional amount of Rs. 499. I received the headset and it was not working properly. I contacted the support team and they analyzed and confirmed that it is manufacturing defect then they assured me that they will arrange for replacement. I am following up them more than one month but they are always saying please wait for 5-7 days. I crossed multiple 5-7 days for this replacement. Now a days Dell is not providing proper customer support and products quality is also not up to the mark. I don't like Dell now a days. My Complaint details given below.

Service Tag: APNONT1
Case Number:[protected]
Dispatch Number : [protected]

I bought my Dell Vostro 3590 laptop almost 1.2 years back. For the last 2.5 months, my laptop is facing several issues. They are:
1) Screen suddenly freezes at least twice a day and I have to power off the laptop and again start it
2) While doing slightly heavy surfing, the laptop gets hanged many times
3) The battery life of my laptop is almost 15-20 mins after only 1.2 years o[censored]sage

Please guide and help me regarding the issues, there's a lot of hindrances caused at work.

Thank you.

Dear Sir/Madam,
I ordered the Dell Inspiron 5510 model on 31st Jan and on the Dell website It was showing that It is eligible for Fast delivery and delivery date was as of Today(03/02/22).
But I have checked and found that there is no change in status so I have called them and asked about product status. They said It is in Technical issue and while filling the form in place of Company name you have not entered your name.(I have asked them Sir I am not running any company and in place o[censored]sername I have entered my name and in place of company name I have entered NA(not applicable) even if that is the thing then It should be company responsibility to highlight or give some hint for that field value).

Now They are saying If I am cancelling my order then They will deduct 15% money and also I will get money after 15 days.
In case if I am taking this product then It will take one(1) week of time.

Hi sir,

My name is Neha Gupta & have bought a new Brand Dell Laptop on November 2021. The laptop was faulty and have asked for refund to Dell & Dell is taking a long time just to get the refund processed.

Multiple emails with dell, they say they will refund the amount but till date no refund is processed. Kindly Take Strict Action against dell.

I want to launch a police against Dell Technologies...

I had purchased dell laptop in month of August 2021 and after one week o[censored]ses, laptop screen display is dead.replacement approved on 03oct & old system also collected but not received new system even after five months. No any proper response from dell. Very very Worst service providing by Dell. Please help me to resolve my complaint.

Sir/mam
I bought my Dell Vostro3501 laptop in August 2021 and now it is showing that the battery in it is not recognised by the system it was working fine since August but since 2-3 days it is showing that the battery is not readable soo the system will not charge this battery. Kindly help

I bought Dell laptop last month and the model is Inspiron 15 3000. But now am facing flickering and screen color changes to rose while taking online class through Google meet. Please look ino this.

Ye log ne mere 90000 INR rakh liye hain, old system bi pickup kra liya, or ab ye log mujhe 8 months se system delivered nhi kr rhe,[protected] mails kar chuka, [protected] calls, [protected] itne tweets, mujhe lagta hai dell chor hai, ye sirf logo ke paise leke ayesh karta hai, koi management nhi hai, koi solutions nhi hai, mere 90000INR 17 july se liye hoe hain, aprox 8 months ho gaye .
ab agr ye system delivere krte bi hain to mai uska krunga kya, 8 months me maine sara kaam learning torcher ab mujhe DELL KE CEO mujhse publicly maafi mange, or jo inhone mujhe mentally harres anxity diya wo sb ka compensations de . mujhe inpe case krna hai, koi aisa law hai india me jo iska CEO jail me jaye, isko jail bhejo thats it !!
ye log middle class insan ko koi value nhi dete usko lootete hain, uski koi majboori nhi smjhte, kaun kaise kya kr rha hai koi farq nhi pdta inhe, . ye sb chor hain inko jail me dalo . please help me someone agr koi ye case krwane me meri help kare, mujhe dell ke ceo ALOK OHRIE pe case krna hai, usko jail me dalo

Laptop is not working since I have taken, system is working like turtle, from my experience dell service is the worst👎, no any help from toll free no, no service center officially, Third party service center charging extra even in warranty, Dell when you no system will not work without SDD card then why you are selling laptop without sdd card, charging 35k to 40 k for empty box and giving name Dell Laptop making people full, in short Dell Company is (Fraud)

I bought my Dell laptop on 13 dec 2021 after 10 days o[censored]sing it started may some sounds so assesed thn i saw back clips of laptop is loose... I reached dell coustomer support for help but there is solution for this problem...and company claims within a year if you have any damages they will replace with new laptop but no one is give good response here... Its been 20 days raising this issue but no good response from dell support only unnecessary excuses...

Above subjected that laptops run very slow.

Even updates also runs very slow.

Please send your technician to updates and check.

Regards
Srinath.

I submitted this support request on January 23, 2022, to resolve a payment-related issue that Dell handled incorrectly.
This has been a disastrous experience with Dell's products and the customer service that Dell provides. Dell had my trust, but I was completely incorrect.
Any financial issue should be resolved as soon as possible. But it's been almost a month now. I had no answer from customer service, and I received no response to my emails to customer service.

Regrettably, the portal indicates that a customer care person is in contact with us.

If the organization does not respond within the next few days, I will file a complaint with the Consumer Court of Law.

I am a housewife and i have purchased a dell laptop vostro 3501 from comhard technics meerut for my child classes. After 3-4 months of purchase, there was a issue in a battery for which i have contacted dell customer care. As comhard says it is not liable for such issues . Battery has been replaced by authorised dell TPA from dell customer care, after replacement with in a week microphone is not working Now, they (dell customer care) say Operating system needs to recover as it is got corrupt. They ask me to have 16 gb pen-drive available with me and then they will recover via phone and it will take time, Sir, i dont have this much of time, tech knowledge as well as pen drive, If I ask them to send executive to do the same, they say its a software problem only. We cant send our executive neither they get agree to replace this piece. It has already been a week Please help me as my son exams are coming. Replace this piece

Attach:- purchase invoice

Dear sir, last week I bought a new dell (inspiron -3511 /16gb ram / 512 gb ssd / ddr4 /)
Model laptop. It was charged fully and I startes my use. But within 3 hours it's charge came upto 10 %.

In all the website's it's specified upto 5 to 6 hours but it's stand by on only 3 hours. So please take this issue and sort out for me immediately.

Thank you....