Dell India Complaints & Reviews

I was very big fan off Dell products (Earlier), So I usually buy dell products. I purchased a Dell laptop recently and they provided a Dell Alienware headset as goodie with additional amount of Rs. 499. I received the headset and it was not working properly. I contacted the support team and they analyzed and confirmed that it is manufacturing defect then they assured me that they will arrange for replacement. I am following up them more than one month but they are always saying please wait for 5-7 days. I crossed multiple 5-7 days for this replacement. Now a days Dell is not providing proper customer support and products quality is also not up to the mark. I don't like Dell now a days. My Complaint details given below.

Service Tag: APNONT1
Case Number:[protected]
Dispatch Number : [protected]

I bought my Dell Vostro 3590 laptop almost 1.2 years back. For the last 2.5 months, my laptop is facing several issues. They are:
1) Screen suddenly freezes at least twice a day and I have to power off the laptop and again start it
2) While doing slightly heavy surfing, the laptop gets hanged many times
3) The battery life of my laptop is almost 15-20 mins after only 1.2 years o[censored]sage

Please guide and help me regarding the issues, there's a lot of hindrances caused at work.

Thank you.

Dear Sir/Madam,
I ordered the Dell Inspiron 5510 model on 31st Jan and on the Dell website It was showing that It is eligible for Fast delivery and delivery date was as of Today(03/02/22).
But I have checked and found that there is no change in status so I have called them and asked about product status. They said It is in Technical issue and while filling the form in place of Company name you have not entered your name.(I have asked them Sir I am not running any company and in place o[censored]sername I have entered my name and in place of company name I have entered NA(not applicable) even if that is the thing then It should be company responsibility to highlight or give some hint for that field value).

Now They are saying If I am cancelling my order then They will deduct 15% money and also I will get money after 15 days.
In case if I am taking this product then It will take one(1) week of time.

Hi sir,

My name is Neha Gupta & have bought a new Brand Dell Laptop on November 2021. The laptop was faulty and have asked for refund to Dell & Dell is taking a long time just to get the refund processed.

Multiple emails with dell, they say they will refund the amount but till date no refund is processed. Kindly Take Strict Action against dell.

I want to launch a police against Dell Technologies...

I had purchased dell laptop in month of August 2021 and after one week o[censored]ses, laptop screen display is dead.replacement approved on 03oct & old system also collected but not received new system even after five months. No any proper response from dell. Very very Worst service providing by Dell. Please help me to resolve my complaint.

Sir/mam
I bought my Dell Vostro3501 laptop in August 2021 and now it is showing that the battery in it is not recognised by the system it was working fine since August but since 2-3 days it is showing that the battery is not readable soo the system will not charge this battery. Kindly help

I bought Dell laptop last month and the model is Inspiron 15 3000. But now am facing flickering and screen color changes to rose while taking online class through Google meet. Please look ino this.

Ye log ne mere 90000 INR rakh liye hain, old system bi pickup kra liya, or ab ye log mujhe 8 months se system delivered nhi kr rhe,[protected] mails kar chuka, [protected] calls, [protected] itne tweets, mujhe lagta hai dell chor hai, ye sirf logo ke paise leke ayesh karta hai, koi management nhi hai, koi solutions nhi hai, mere 90000INR 17 july se liye hoe hain, aprox 8 months ho gaye .
ab agr ye system delivere krte bi hain to mai uska krunga kya, 8 months me maine sara kaam learning torcher ab mujhe DELL KE CEO mujhse publicly maafi mange, or jo inhone mujhe mentally harres anxity diya wo sb ka compensations de . mujhe inpe case krna hai, koi aisa law hai india me jo iska CEO jail me jaye, isko jail bhejo thats it !!
ye log middle class insan ko koi value nhi dete usko lootete hain, uski koi majboori nhi smjhte, kaun kaise kya kr rha hai koi farq nhi pdta inhe, . ye sb chor hain inko jail me dalo . please help me someone agr koi ye case krwane me meri help kare, mujhe dell ke ceo ALOK OHRIE pe case krna hai, usko jail me dalo

Laptop is not working since I have taken, system is working like turtle, from my experience dell service is the worst👎, no any help from toll free no, no service center officially, Third party service center charging extra even in warranty, Dell when you no system will not work without SDD card then why you are selling laptop without sdd card, charging 35k to 40 k for empty box and giving name Dell Laptop making people full, in short Dell Company is (Fraud)

I bought my Dell laptop on 13 dec 2021 after 10 days o[censored]sing it started may some sounds so assesed thn i saw back clips of laptop is loose... I reached dell coustomer support for help but there is solution for this problem...and company claims within a year if you have any damages they will replace with new laptop but no one is give good response here... Its been 20 days raising this issue but no good response from dell support only unnecessary excuses...

Above subjected that laptops run very slow.

Even updates also runs very slow.

Please send your technician to updates and check.

Regards
Srinath.

I submitted this support request on January 23, 2022, to resolve a payment-related issue that Dell handled incorrectly.
This has been a disastrous experience with Dell's products and the customer service that Dell provides. Dell had my trust, but I was completely incorrect.
Any financial issue should be resolved as soon as possible. But it's been almost a month now. I had no answer from customer service, and I received no response to my emails to customer service.

Regrettably, the portal indicates that a customer care person is in contact with us.

If the organization does not respond within the next few days, I will file a complaint with the Consumer Court of Law.

I am a housewife and i have purchased a dell laptop vostro 3501 from comhard technics meerut for my child classes. After 3-4 months of purchase, there was a issue in a battery for which i have contacted dell customer care. As comhard says it is not liable for such issues . Battery has been replaced by authorised dell TPA from dell customer care, after replacement with in a week microphone is not working Now, they (dell customer care) say Operating system needs to recover as it is got corrupt. They ask me to have 16 gb pen-drive available with me and then they will recover via phone and it will take time, Sir, i dont have this much of time, tech knowledge as well as pen drive, If I ask them to send executive to do the same, they say its a software problem only. We cant send our executive neither they get agree to replace this piece. It has already been a week Please help me as my son exams are coming. Replace this piece

Attach:- purchase invoice

Dear sir, last week I bought a new dell (inspiron -3511 /16gb ram / 512 gb ssd / ddr4 /)
Model laptop. It was charged fully and I startes my use. But within 3 hours it's charge came upto 10 %.

In all the website's it's specified upto 5 to 6 hours but it's stand by on only 3 hours. So please take this issue and sort out for me immediately.

Thank you....

From months my ms office is showing that you may be a victim of software counterfeiting and you software is not genuine.
And few days back it stoped working completely and it shows product activation failed .

Dell Service Tag: 4HMZ7F3, Case Number :[protected]

Hlo

Sir/Mam

Manik Kashyap here

My laptop is auto shutdown in between 1-2 days while working on the laptop. Some its got blue screen for 2 to 3 minutes And Overheating.
My laptop issue is disturbing me for near about 1 and a half month. I contacted Dell support near about 5 times every time they take my 1 hour and never gives me a propar solution. Every time your executive updates some drivers and told to observe it for 2 days and they will call you in 1-2 days but i cannot received any call from any of the technical support team representative. I also done OS recovery that is said by one of the representative of Dell. But no issue resolved.
I am irritated. I am a student I purchased it for my study purpose my online classes are missed by that issue.
So pls help me in this its only 4 months I purchased it.

Manik Kashyap
Contact No:[protected]
Gmail Id: [protected]@gmail.com

Dear Team,

Myself Mahesh P, I have purchased Dell laptop - Inspiron 3511 model in Oct'2021.
Service Tag: 2FMYYH3

I have issue with laptop display and it's hinge got broken. The same issue is already raised with your team.
I have contacted to Dell support team though Watsapp, Mail, Chat box and phone call.
Till now I didn't get any solution from anyone. I'm facing this issue from last 10days,...

Myself Mahesh P, I have purchased Dell laptop - Inspiron 3511 model in Oct'2021.
Service Tag: 2FMYYH3

I have issue with laptop display and it's hinge got broken. The same issue is already raised with your team.
I have contacted to Dell support team though Watsapp, Mail, Chat box and phone call.
Till now I didn't get any solution from anyone. I'm facing this issue from last 30ays, because of this my Office...

Malfunctioning of keys "g" and "h" . they hang a lot and is not working properly . kindly provide with the solution at your earliest convenience .
the laptop is newly bought and is in the warrantee period .
thanks.

I had purchased Laptop Battery Dell on 25th Jan 2022 from NT Innovations Private Limited. 5, Anmol Plaza, Near Manisha Chokdi, O P Road, Vadodara - 390007 Gujarat. I paid Rs 5500.00 for The Laptop Battery Dell.
Invoice No - OPR / 21 - 22 / 1107
Reference No - 1055 dated 25.1.2022
Laptop Battery Dell :
CN07FHHVBDS0016L51QKA04
I had already purchased my Laptop on Aug 2018.
I would like to know that whether Laptop Battery Dell purchased is original or not ?
This confirmation is inevitable from your company platform.
Please revert back as early as possible.
A prompt and favorable reply would be highly appreciated.
Kind Regards
Raksha Shah
Vadodara.