Dell India — dell laptop order cancellation request

I have raised the order cancellation request (Service request no. [protected]) against my laptop purchase online (Order no.[protected] from the dell website on 12.08.2020, on the same day on which purchase made, few hours after later.

As per dell website, order support page stipulations "it is only possible to cancel your order before the production and packaging process starts".

Order was placed on 12.08.2020, 00.16 hrs. Cancellation request was raised on 12.08.2020, 11.57hrs. My order has moved to production stage only on 13.08.2020, 19.14 hrs. As per the mail confirmation received from dell. Please note that laptop moving into production and then getting dispatched, in-spite of my timely order cancellation request as per stipulated dell guidelines, fault is only due to lapses at dell end.

In spite of me raising service request dell is simply denying to cancel order / saying order cannot be cancelled, its friction less ordering process. They have no answer to my point that when it is written down dell policy, where order can be cancelled when it's in production stage without any deductions. They are

I have also shared the relevant cancellation policy details, snapshot from the dell website and mail copies in support of chronology of events to dell team. However, my cancellation request is yet to be resolved. Further i have not received any revert or confirmation from dell team considering stipulations on dell website and factual information's shared.