Dell India Complaints & Reviews

I have ordered Laptop last month and delivery date is given as one to two weeks, now order date is lapsed but not received any response from Dell India Computers.

I have called customer care and sent reminder mails many time but did not get any response. I am worrying about my order, can you please escalate this matter to solve my issue.

Best Regards,
RK

I have an issue with the battery for my Dell lapto E7470 with service tag 9NVQ0G2. I have been contacting Dell India Technical support for about 2 months and everytime I stay on the call for 1:30 to 2:00 hours. My call will be transferred around 6-7 times everytime but not able to get in touch with a correct person/department who can address the issue. Everytime they ask for Service tag and all other details but the issue is never resolved. I was told I will get the Quote for battery and dispactch number provided ([protected]) but this is closed without any resolution/notice. I keep calling the team and when I request my call to be escalated to the lead/manager I again get transferred to another representative/executive which again goes in vain. My issue is not yet resolved until today and I don't have any option other than filing a complaint here. Not sure if this will be taken up and responded but giving it a try.

I purchased a laptop with service tag "3vhvlw2" and the system was having issues related with the display. So dell offered me system replacement but now when the new system received on 11th of august, 2020 through bluedart courier. The system was received in the damaged condition with the hinges broken and display having light bleed issues. I complained to dell on the day i received the system. But no one responded me. Everytime when i call to dell support team. The technical team will tranfer the call to system replacement team. And system replacement team will say they cannot help as it's not there case. From last 10 days i am suffering like hell. No one is there to help me. The new system with service tag "blfz003" which i got was degraded model of the original one with the display quality degraded to 220 nits from 300 nits. Dell is not taking any action regarding the issue. Dell is not taking any proper action. Everyday i need to waste my 30-40 minutes of time on the phone call and they are always transferring call to other departments but non of them is helping me.

Please ensure either refund the money to my bank account or if you will provide replacement then replace the system with atmost care and provide a laptop with display of 300nits which was there in my previous system. After spending for such huge amount on laptop i cannot compromise with the display quality.

If any senior officer is there kindly revert back to me on the registered email id.

I suppose to get delivery today after 4 time of delay delivery status, but I have not received any information till now.

Moreover, I tried customer care executive after waiting of one hour call hold, they told me the shortage of parts which is unacceptable as I have not ordered any custom Laptop.

I have paid credit card amount Rs.71500/- plus penalty, hence I cannot go for other option.

I want to escalate this matter to highest level, so that, no body will be suffered these type of issues in future.

How can it be possible to shortage of parts as I have ordered the ready made Laptop which is in stock at the time of order.

Delay delivery:

1) 1st August, 2020

2) 4th August, 2020

3) 9th August, 2020

4) 14th August, 2020

5) 21st August, 2020

Can any body send me the highest escalation matrix, I want to contact the person and explain these issues.

My complaint 71380789 is not solve the dell company passed 50 days bluetooth and wifi problume are contineu no any solution on company hand

Dear Sir,
I have purchased dell Vostro 3590 laptop from Dell india website on 15th August for Rs.39989/-. As my order was missing after I log in to Dell india, also there was no confirmation email from Dell. I used ani net banking mobile app. Purchase was thro.with sms as below
""Thx for INB txn of Rs.39989.98 frm A/c X8952 to DELL INTER... Ref#IGAJEOCYE7 on 15Aug20. If not done, fwd this SMS to [protected] to block INB or call [protected].""
Now Dell india is asking me TPSL ID which I don't know. Pl.help me in this matter so that I get order delivered or my money back.
Ashok Dongre
[protected]@gmail.com
Contact no.[protected]

Hi there

My laptop damaged 2 months and 10 days ago.
and my laptop is in warranty and accidental damage warranty.

so i call to the customer care and ask them to repair my laptop.
but it's been 2 months they don't repair my laptop.
and not telling me when my laptop will repair.
And always send me same email.
on 10 Aug 2020 they call me and they said your laptop will repair within 7 days.
but now they said they don't received the parts which will be replace/repair
and don't know that when they will receive that parts.

Please repair my laptop
Name : Tanish
Date of incident : 19/06/2020
case number : 68486346
Laptop service request number : [protected]
Mobile number : [protected]
Email : [protected]@gmail.com

I have recently purchased a new laptop on 16th august 2020, I do have the invoice as well, in the configurations it was mentioned that I will get ms office home and student 2020 which is not getting activated, I have asked for assistance from the dealer I've purchased the laptop and from dell customer care to this they tried with all the things they have like troubleshooting the ms office and other things and lastly they told me to get assistance from microsoft, I called and chatted this microsoft and they also didn't provide any assistance to this matter, rather they just made me wait for like 1.5 hours and didn't transfered my call my their other department. with all this a new laptop for about 70k mainly purchased for the specs, configuration, genuine windows operating system and microsoft ms office student and not getting that ms office makes me feel cheated, whatever the reason maybe they must get me this activated, trying to reach them for 3 4 days and getting solution is what I am after, I need to complaint about this, in the view to look for my remittance, I want to file a case about it.Also attaching a screenshot of what message I'm getting, thi product is automatically entered which didn't happen in my case.

I have ordered dell inspiron 13 5391 on 24.07.2020 through dell on line web @₹73898/-. The same order was cancelled by the company on 10.08.2020. Even after repeated mails to services, the amount wasn't remitted yet. The issue was taken upto escalation team also, still no positive response from them. The service reference is [protected]. Can anybody sort the issue please.
My customer number is[protected]
My order number is[protected].

I bought a laptop on 28 june 2020..Service tag no-7KC80Y2.First of all its warranty date was showing incorrect.So i contacted DELL customer care and validated it.Then they said that my info was also incorrect in their database..i contacted again for the same.My laptop has a Scree resolution & Wifi connectivity issue from Day 1..I contacted Dell tech team at least 10 times but my issue was nt resolved.Then an engineer was sent at my place for replacement of some antenna..that didnt work too..my wifi keeps getting disconnected and it doesnt even show in the list for hours.And at the same time my wifi works fine on other devices in my house.Also the graphics of the screen are not clear.Even the engineer who visited my place said that the screen of the laptop has some fault.I have put up a request for the replacement of my laptop and then I was told that replacement is approved and the replacement will take around 50 days..But it has been more than a month.I have nt got any update on that.Whenever I contact Dell whatsapp support they tell me its under progress and now when Iagain called them they said your info in our database is incorrect.they again asked for all valid docs to update info again but still when I contacted today for update on replacement they again said info incorrect.I have been in constant touch with Dell support team through Whatspp feature but no getting any resolution of my problem .They are just neglecting it for months now.I also sent an email to Dell about 1 week before but still not received any response from them.
Kindly look into the concern ASAP as I am fed up now.My office work is getting hampered.I am attaching all the required documents for the same.I am paying laptop emi but not able to use it properly.

Bought dell g5 15 se from flipkart. Though it's a gaming laptop, it cannot perform basic designing in sketch up, it returns to bosd error each time i try to do something graphic related. So tried playing cs:go to check if it works fine but to my surprise, bsod error shows up, i tried reinstalling windows, drivers, updated 'n' number of times in 10 days, but of no use. No proper reply from dell, they took out enough time to close my flipkart return window. Now i'm helpless, this laptop can only be used for surfing and nothing more.

The laptop obtained has air vent 100 % left out open which is making my laptop unusable if kept on lap. This is because hot fan keeps on blowing error burning the lap.
My nature of work allows me to keep laptop only on lap as i am mostly on move and many at times i don't find tables.
With this bad design, this laptop has a weak material used in screen bezel to cover it. With minor thumb force, bezel touch screen. The material is so fragile.
Laptop fan sounds more because of long open vent without protection.
I tried to call customer care but nobody picking call or showing me any positive way to express my complaint.

The laptop obtained has air vent 100 % left out open which is making my laptop unusable if kept on lap. This is because hot fan keeps on blowing error burning the lap.
My nature of work allows me to keep laptop only on lap as i am mostly on move and many at times i don't find tables.
With this bad design, this laptop has a weak material used in screen bezel to cover it. With minor thumb force, bezel touch screen. The material is so fragile.
Laptop fan sounds more because of long open vent without protection.
I tried to call customer care but nobody picking call or showing me any positive way to express my complaint.

We have submitted complaints for our newly purchased two systems. There was no response from the dell to resolve the problem. Kindly request you to transfer our complaint to dell service centre in thrissur, kerala to deliver the service as early as possible.

Even after many attempt to pursue the case dell is not responding.

express service code no.[protected]

Hi dell team,
My complaint details is below:
My case number is 73840071
I have got email from dell team below:

"please note, dispatch number (Dps #[protected] has been generated for you for an onsite visit by a dell technician.
The technician will reach out to you once they receive the replacement parts (Normally 2-3 working days). To check the status of your dispatch please click here.
If you need any further help with your computer, you may contact us by replying to this email (Do not change the subject line). Once we receive your email, you will get a response within 24 hours or within your specified timeframe."

My reference details is below:
Dell service tag: bln1gw2 [case number : 73840071/service request: [protected]] [ ref:_00d0bgamp._5002r1aqlc5:ref ]

As dell team has mentioned above that our technician will reach within 2 to 3 working days but till now i have not got any response from dell team why it is delaying?
So it is my personal request to you that please resolve the issue as highest priority because day by day screen display issue is increasing and my critical work will stop.

Thanks and regards
Prabhakar thakur
Mobile:[protected]/[protected]
Email: prabhakar. [protected]@bahwancybertek.com
Software engineer

Power on problem... Im facing continuously problem 4 time calllog but not satisfied costemer care behavior not correct... I complaint again & again but not solve this problem so i requested plz replace my laptop

Why dell never response. Why action/service is so pathetic. What about my complaint for service request [protected]

I have order laptop on 22nd Jul at that time the delivery schedule date will be 3rd of Aug but still we have not receive the same, i have contact on customer care but no one is giving answer, even dont bother to reply... how inefficient Dell people !!! on any proper status on online/website...also not respond that it will delayed or any thing...

I have dell inspiron 5593 and i am very much suffering with overheating problem, my laptop back side body overheats. And it starts overheating in 10 minutes from starting. Also my son cant play any game at all the games does not run smoothly it lags very much and also heats. Can anyone tell the procedure to replace the laptop with new one because i tried all the solutions which were provided by this community. And the phone service is very annoying. We have to wait 2-3 hours for a single call. I have purchased it on 6th july 2020 and the problem has started from the next day. Please find the solution.