Dell India Complaints & Reviews

I have recently purchased a new laptop on 16th august 2020, I do have the invoice as well, in the configurations it was mentioned that I will get ms office home and student 2020 which is not getting activated, I have asked for assistance from the dealer I've purchased the laptop and from dell customer care to this they tried with all the things they have like troubleshooting the ms office and other things and lastly they told me to get assistance from microsoft, I called and chatted this microsoft and they also didn't provide any assistance to this matter, rather they just made me wait for like 1.5 hours and didn't transfered my call my their other department. with all this a new laptop for about 70k mainly purchased for the specs, configuration, genuine windows operating system and microsoft ms office student and not getting that ms office makes me feel cheated, whatever the reason maybe they must get me this activated, trying to reach them for 3 4 days and getting solution is what I am after, I need to complaint about this, in the view to look for my remittance, I want to file a case about it.Also attaching a screenshot of what message I'm getting, thi product is automatically entered which didn't happen in my case.

I have ordered dell inspiron 13 5391 on 24.07.2020 through dell on line web @₹73898/-. The same order was cancelled by the company on 10.08.2020. Even after repeated mails to services, the amount wasn't remitted yet. The issue was taken upto escalation team also, still no positive response from them. The service reference is [protected]. Can anybody sort the issue please.
My customer number is[protected]
My order number is[protected].

I bought a laptop on 28 june 2020..Service tag no-7KC80Y2.First of all its warranty date was showing incorrect.So i contacted DELL customer care and validated it.Then they said that my info was also incorrect in their database..i contacted again for the same.My laptop has a Scree resolution & Wifi connectivity issue from Day 1..I contacted Dell tech team at least 10 times but my issue was nt resolved.Then an engineer was sent at my place for replacement of some antenna..that didnt work too..my wifi keeps getting disconnected and it doesnt even show in the list for hours.And at the same time my wifi works fine on other devices in my house.Also the graphics of the screen are not clear.Even the engineer who visited my place said that the screen of the laptop has some fault.I have put up a request for the replacement of my laptop and then I was told that replacement is approved and the replacement will take around 50 days..But it has been more than a month.I have nt got any update on that.Whenever I contact Dell whatsapp support they tell me its under progress and now when Iagain called them they said your info in our database is incorrect.they again asked for all valid docs to update info again but still when I contacted today for update on replacement they again said info incorrect.I have been in constant touch with Dell support team through Whatspp feature but no getting any resolution of my problem .They are just neglecting it for months now.I also sent an email to Dell about 1 week before but still not received any response from them.
Kindly look into the concern ASAP as I am fed up now.My office work is getting hampered.I am attaching all the required documents for the same.I am paying laptop emi but not able to use it properly.

Bought dell g5 15 se from flipkart. Though it's a gaming laptop, it cannot perform basic designing in sketch up, it returns to bosd error each time i try to do something graphic related. So tried playing cs:go to check if it works fine but to my surprise, bsod error shows up, i tried reinstalling windows, drivers, updated 'n' number of times in 10 days, but of no use. No proper reply from dell, they took out enough time to close my flipkart return window. Now i'm helpless, this laptop can only be used for surfing and nothing more.

The laptop obtained has air vent 100 % left out open which is making my laptop unusable if kept on lap. This is because hot fan keeps on blowing error burning the lap.
My nature of work allows me to keep laptop only on lap as i am mostly on move and many at times i don't find tables.
With this bad design, this laptop has a weak material used in screen bezel to cover it. With minor thumb force, bezel touch screen. The material is so fragile.
Laptop fan sounds more because of long open vent without protection.
I tried to call customer care but nobody picking call or showing me any positive way to express my complaint.

The laptop obtained has air vent 100 % left out open which is making my laptop unusable if kept on lap. This is because hot fan keeps on blowing error burning the lap.
My nature of work allows me to keep laptop only on lap as i am mostly on move and many at times i don't find tables.
With this bad design, this laptop has a weak material used in screen bezel to cover it. With minor thumb force, bezel touch screen. The material is so fragile.
Laptop fan sounds more because of long open vent without protection.
I tried to call customer care but nobody picking call or showing me any positive way to express my complaint.

We have submitted complaints for our newly purchased two systems. There was no response from the dell to resolve the problem. Kindly request you to transfer our complaint to dell service centre in thrissur, kerala to deliver the service as early as possible.

Even after many attempt to pursue the case dell is not responding.

express service code no.[protected]

Hi dell team,
My complaint details is below:
My case number is 73840071
I have got email from dell team below:

"please note, dispatch number (Dps #[protected] has been generated for you for an onsite visit by a dell technician.
The technician will reach out to you once they receive the replacement parts (Normally 2-3 working days). To check the status of your dispatch please click here.
If you need any further help with your computer, you may contact us by replying to this email (Do not change the subject line). Once we receive your email, you will get a response within 24 hours or within your specified timeframe."

My reference details is below:
Dell service tag: bln1gw2 [case number : 73840071/service request: [protected]] [ ref:_00d0bgamp._5002r1aqlc5:ref ]

As dell team has mentioned above that our technician will reach within 2 to 3 working days but till now i have not got any response from dell team why it is delaying?
So it is my personal request to you that please resolve the issue as highest priority because day by day screen display issue is increasing and my critical work will stop.

Thanks and regards
Prabhakar thakur
Mobile:[protected]/[protected]
Email: prabhakar. [protected]@bahwancybertek.com
Software engineer

Power on problem... Im facing continuously problem 4 time calllog but not satisfied costemer care behavior not correct... I complaint again & again but not solve this problem so i requested plz replace my laptop

Why dell never response. Why action/service is so pathetic. What about my complaint for service request [protected]

I have order laptop on 22nd Jul at that time the delivery schedule date will be 3rd of Aug but still we have not receive the same, i have contact on customer care but no one is giving answer, even dont bother to reply... how inefficient Dell people !!! on any proper status on online/website...also not respond that it will delayed or any thing...

I have dell inspiron 5593 and i am very much suffering with overheating problem, my laptop back side body overheats. And it starts overheating in 10 minutes from starting. Also my son cant play any game at all the games does not run smoothly it lags very much and also heats. Can anyone tell the procedure to replace the laptop with new one because i tried all the solutions which were provided by this community. And the phone service is very annoying. We have to wait 2-3 hours for a single call. I have purchased it on 6th july 2020 and the problem has started from the next day. Please find the solution.

We want to buy an dell laptop in official website through upi, we done the payment but the upi link is expired. I contacted the dell but they said amount is not recieved by our side. But bank said that amount is credited to them. Pls help to get refund

Please provide the new replacement for mt adaptor (Laptop charger
) as i purchased the same last year in august month, 2019 and it stop charging mt laptop... Service code is

I've ordered a dell laptop on 14 july and paid full amount when they said it will be delivered on 25july.
Now it's 29 july and they are not responding in any way either email or phone call they keep us waiting on the ivr line for 1 hr and then they lift the call and disconnect it.
I tried to cancel the order and they say cancel is unavailable
I tried to see weather my location is not available for delivering it on their website, it's available for delivery and i'm receiving products from amazon, flipkart but not this one it's been 20 days please do something on this issue

I brought my laptop in the month of march 2020. But there is a problem with the letter "a". It sticks and does not work at times. Please resolve this and guid how to

Sir i purchased dell battery but at the time of installation it work but afterwards it not charging and bill is not available please guide me what to do the battery of dell inspiron 3251

I buy a dell laptop on 16 July after I give payment now dell customer service not support me I call almost 20 times every time they transfer call and say to wait I wait more then hours and they disconnect call, I wasted my almost 22 hours and I got not solution,
Customer time is also matter if they waste my time they need to pay compensation.
They don't reply on Gmail

Sir
My laptop was damaged about 2 months ago, the complaint was lodged by me with dell company on[protected], after which the engineer came from the company on july 17 and on july 24.
Both of them have gone away without repairing the laptop, saying that the parts are defective, i am getting information of the said incident on the toll free number [protected], even after that no satisfactory answer is received from the company.
Sir it looks like i have been cheated by the company and are waiting for the warranty to end.
Service request number is [protected]
Monish kumar
Contact [protected]