Dell India — dell laptop service mishandled

This is to complaint regarding dell laptop service center,
Address: f7, manish link road plaza, plot no 10, sector 5, dwarka, delhi 75.
Email: [protected]@gmail.com
Phone:[protected]

I had visited the center on 11/08/2018 to check my dell laptop (Infiron 1545) as the display was not showing when charger is plugged in. The technician over there mr jeetendra told me the issue is with the lcd cable and it has to be replaced, new one would cost rs 2800 and he asked me to come the next day.

On 12/08/2018 i visited the center again and i first asked the technician jeetendra to check if its a mere issue like control panel settings and cable might not be the problem. But he insisted on replacing it citing silly reasons that he has already purchased it and his salary will be at stake. And when he replaced the cable the laptop was still not working. So i asked them to give me back my laptop for which they created unwanted ruckus and were giving irrelevant reasons to hide thier mistake. They were about four of them including the head in charge and none of them was was able to exactly diaognise the ptoblem. At the end they even asked me to pay rs 850 for the service charge for doing nothing.

My laptop is still not working and they have even damaged the keyboard. I am very dissappointed.
Kindly request you to look into this matter and help me resolve the issue