Dell India — Dell Laptop Warranty Price Deferred after Purchase

Dell Product Service Code: H76F203

As per the information provided by Dell Sales Representative Mr. Kunal (Contact No. [protected]) at the Reliance Digital Store - Ahmedabad One Mall - Ahmedabad on 26 Jan 2021, he informed to provide the Accidental Damage Protection Warranty within Rs.3000/- for 2 years upon registering the product after purchase. Hence, I purchased this laptop on 26 Jan 2021. Now, after purchase and registering the product with Dell, I received a mail from Dell on 30 Jan 2021 showing the rejection to the offer.

DELL Registration Reference Number 290121DN506443

Further, I escalated the issue with Mr. Kunal and Dell Customer Care, then I received another mail on 5 Feb 2021 stating the revised price of Rs. 6499/- for 2 years.

Till date which is almost 20 days since purchase, I am trying to contact the Dell Customer Care through E-mails and Phone calls, but have not received any resolution from Dell.

Now, being a customer, I regret to make a decision to purchase a Dell Laptop due to such false information provided by Dell.

Please provide me with the ADP Warranty within the committed price viz. Rs.3000/- by your Sales Representative Mr. Kunal (Contact No. [protected]). You may contact him and confirm the same.