Dell India — Faulty Laptop & horrible service

Address:	Bangalore, Karnataka, 421201
Website:	Www.dell.co.in

Ear Sir/Madam,


I Amey Ghatge purchased Dell Inspiron 7000 – (7548) – Purchase Date: 25/12/2015 – From Dell Exclusive store (Dombivli) . Within a
week of purchase I notice that there is problem with the display –
screen flickers intermittently, which I immediately inform to Dell
Exclusive store – Dombivli.


They advise me to contact Dell Customer support. Upon contacting Dell
customer support, bearing patience killing wait, I followed steps as
told by your technician but till the end I have not given any
resolution. Instead I received the strange advice like this laptop is
not designed for software like Adobe Photoshop (being a Professional
Photographer by Profession I used these software and my primary
purpose of purchasing this 7000 series laptop was running these
software only)


I have contacted customer support few more times after that but of no
use. I again contacted your store and called customer support from
there itself and with the help of their technical person Dell
Technical support registered a call and agreed to send their engineer
with Screen for replacement.


Upon your technician’s visit He inspected the laptop and also noticed
and confirmed that there is problem in Laptop. Still he replaced the
screen but issue was not resolve.


When I contacted Dell Customer support and spoke to technician I was
asked to follow all the diagnostics again and came to conclusion that
motherboard could be faulty and they will replace motherboard now.


I was facing problem immediately after purchase of my laptop, I
contacted immediately as per directed by Dell Store, But Dell took 3
months to accept the technical problem and send engineer at my place.

Now it is not at all acceptable that Dell will keep on replacing all
parts of my brand new laptop with no resolution.

I am extremely unsatisfied and frustrated after purchasing Dell Product.

Moreover as A product also Performance is not acceptable and I am very
unsatisfied.

I face problem with Screen colour reproduction also they are not as
required even after this laptop is having top quality 4K Display.

Software I used like Adobe Photoshop does not run smoothly.


I want full refund for this purchase also compensation for the time
and money I lost because of this problems.


Dell Case ID: {SR Number[protected]}

Regards
Amey Ghatge
[protected]
[protected]@gmail.com