Dell India — Faulty Laptop sold by Dell, purchased in July'2021

Dear Sir/Madam, This grievance is with reference to very poor support provided by Dell Computers India Limited. I had purchased a Laptop couple of months back (15th July'2021) from Dell and the Laptop has been having frequent issues of getting hanged and stuck. I have raised the complaint to Dell team about a month back and have been following up with them on a regular basis. Inspite of my regular follow-ups, the response of Dell Organization has been very poor and unresponsive to say the least. Now they have stopped responding completely and do not care about any service to their customers. I have done the follow-up on their Facebook page as well but it seems that they are not at all bothered about providing any customer service. My Laptop is under complete Onsite warranty and Dell is supposed to fix the issues on priority but they are least bothered about the same. This grievance to take action regarding the kind of poor service being provided by Dell and their complete negligence of customer duty and support. Looking forward to your support on this matter. Thanking you. Regards, Vivek