Dell India — Fooling customers in the name of offers

Hi..
I would like to bring in to the viewers of this complaint that beware of buying a laptop or a PC or any other products from the official website of Dell India.
I recently bought a Dell Inspiron 3558 Laptop on 23rd June 2016 for which the order number is :[protected]. While buying the laptop I had cross checked the price with other E-Commerce websites wherein I found the price a little expensive on the Dell website where as other websites are selling it on a cheaper price, then too I thought that if I'm buying it through their own website then the chances of being cheated will be lesser as compared to others but I was wrong and I have been cheated by them. First of all there was an ongoing offer with the laptop which is "Back To College" for which the last date of registration was 15th July 2016 but unfortunately I missed out the terms & conditions where in there was a turn around time of 7 days after the date of purchase. I humbly requested them to consider me as an exception because this is the first time I have ever bought a laptop in my life span but the company straight away denied that since I have missed out the turn so they cannot help me in anyways which is Okay because it was my mistake and the company is not responsible or liable for the same although they could have considered. Now coming to the point how they cheated me is while buying the laptop the configurations mentioned were okay wherein I was getting a OS windows 10, McAfee subscription etc so I was quite happy with the pricing and offers but later I found that a few software's were not configured in the laptop for which I called upon their customer care number where their executives apologized for the inconvenience caused but at the same time they said that they can't help me for the same. That was not just enough, when I tried to escalate the matter they asked me to speak to a senior person as a manager or floor manager and he transferred the line to the floor manager. While talking to him I explained that how I am facing the problem to which he too apologized and said that they will take the matter to the senior level so that other customers don't face the same problem and at the same time he will not be able to help me. Not just that, he was instead acting smart and trying to convince me for paid service of approx Rs. 3500 to Rs. 4000 which I have already paid to the company while buying the laptop. And that wasn't enough, In-fact he told me " You bought it in an good price naa so it is your problem and you need to either contact Microsoft or else I can transfer the line to our paid service" which means they are selling their packages in the name of customer service. Add on to it when I was asking him the reason why they can't help me he just hung up in the middle of the conversation.
I would like to bring in to the notice to all the buyers that please Dell India although being such a big brand, has these loop holes and are cheating buyers. Please beware and think almost 100 times while making such a investment because 34500/- is not a small amount.
Totally disappointed by their attitude and kind of service they are providing to the customers, although they are very polite while talking but at the end they are cheating us.
It is my humble request to all the buyers that please check for other brands before buying one from Dell as they are charging us a higher price with minimum benefits just because they are a brand like Dell.