Dell India — I ordered one laptop through dell official website, they cancelled my order, still I am not get my refund money

Oct 09, 2020

Updated by arul raj1980 Re: Credit Only/Excess amount refund||Fusion ID:43479750 ||No:of Order:1||Segment:Consumer|| [ ref:_00D0bGaMp._5002R1D1bea:ref ]
arul raj
Fri 10/9/2020 6:44 AM
Hi Mahendra.J,

Last mail you said i will get money with in two business days. but you said i will get 5 to 7 business days. Please understand my situation, i am waiting for my offer i want to buy laptop immediately, once i got the money i will buy laptop some other websites. Please i am not rich man i am middle class family i want to buy laptop and i will get offer, i will do WFH. I have already get credit some my friends. I dont want to waste of time.

Thanks & Regards
G.ArulRaj
[protected].

REF:

Dear Arulraj Gopalakrishnan,

Greetings from Dell Customer Care!

Reference Number:- Your Order Number[protected] / PO # IN[protected]

We are in receipt of the request for refund, for a value of 62, 572.71 INR. We shall validate this with our internal team and revert within two business days.

I will be personally handling your case and will contact you on a regular basis.

Please feel free to contact me for any further clarifications. The case reference number for your request would be 82152194.

Thank you for choosing Dell.

Regards,
Mahendra J
Dell | Customer Care
How am I doing, please contact my Manager at [protected]@Dell.com with any feedback

From: India_CSB_Care <[protected]@dell.com>
Sent: Thursday, October 8, 2020 9:31 PM
To: [protected]@hotmail.com <[protected]@hotmail.com>
Subject: RE: Credit Only/Excess amount refund||Fusion ID:43479750 ||No:of Order:1||Segment:Consumer|| [ ref:_00D0bGaMp._5002R1D1bea:ref ]

Dear Arulraj Gopalakrishnan,

Greetings from Dell Customer Care!

Reference Number:- Your Order Number[protected] / PO # IN[protected]

Please be informed that we have initiated the refund request and the same is expected to be processed in 3 business days.

Once the refund is processed it will take about 5 to 7 business days to reflect in your bank account.

Please feel free to contact me for any further clarifications. The case reference number for your request would be 82196967

Thank you for choosing Dell.

Regards,
Mahendra J
Dell | Customer Care
How am I doing, please contact my Manager at [protected]@Dell.com with any feedback
_____________________________
Need Help?
https://www.dell.com/support/orders/in/en/indhs1?lwp=rt
You can check your order status, track a delivery, print an invoice & packing Slip and more through your online order support

[protected] Original Message[protected]
From: India_CSB_Care [[protected]@dell.com]
Sent: 10/7/2020 5:37 PM
To: [protected]@hotmail.com
Subject: Credit Only/Excess amount refund||Fusion ID:43479750 ||No:of Order:1||Segment:Consumer|| [ ref:_00D0bGaMp._5002R1D1bea:ref ]

Dear Arulraj Gopalakrishnan,

Greetings from Dell Customer Care!

Reference Number:- Your Order Number[protected] / PO # IN[protected]

We are in receipt of the request for refund, for a value of 62, 572.71 INR. We shall validate this with our internal team and revert within two business days.

I will be personally handling your case and will contact you on a regular basis.

Please feel free to contact me for any further clarifications. The case reference number for your request would be 82152194.

Thank you for choosing Dell.

Regards,
Mahendra J
Dell | Customer Care
How am I doing, please contact my Manager at [protected]@Dell.com with any feedback
_____________________________
Need Help?
https://www.dell.com/support/orders/in/en/indhs1?lwp=rt
You can check your order status, track a delivery, print an invoice & packing Slip and more through your online order support

ref:_00D0bGaMp._5002R1D1bea:ref

Oct 14, 2020

Updated by arul raj1980 Re: Credit Only/Excess amount refund||Fusion ID:43479750 ||No:of Order:1||Segment:Consumer|| [ ref:_00D0bGaMp._5002R1D1bea:ref ]
arul raj
Wed 10/14/2020 1:03 PM
Hi Pavithra / Mahendra,

My order is cancelled on 5th October, you said 5 to 7 business days i will get my refund money in my account. Today is 14th October 2020, already gone in 8 business days. Still i am not get my refund.

What happend yours side, I asked my money only. I am not able to wait more days.
Yous commitment already gone today is going on 8th Business Day.
In future I never order in dell, don't worry pl refund my money immediately.

Thanks & Regards
G.ArulRaj.

From: Mahendra.[protected]@dell.com <Mahendra.[protected]@dell.com>
Sent: Tuesday, October 13, 2020 12:45 AM
To: [protected]@hotmail.com <[protected]@hotmail.com>; [protected]@gmail.com <[protected]@gmail.com>
Cc: Pavithra.[protected]@dell.com <Pavithra.[protected]@dell.com>; [protected]@Dell.com <[protected]@Dell.com>
Subject: RE: Credit Only/Excess amount refund||Fusion ID:43479750 ||No:of Order:1||Segment:Consumer|| [ ref:_00D0bGaMp._5002R1D1bea:ref ]

Dear Arulraj,

Greetings from Dell Customer Care!

Reference Number:- Your Order Number[protected] / PO # IN[protected]



You May expect the refund to reflect in your account this week. Please be assured that we are working on top of this case. We’ll get this done at the earliest.



Requesting your patience. Thank you!



Regards,

Mahendra J



From: arul raj <[protected]@hotmail.com>
Sent: Monday, October 12, 2020 12:16 PM
To: J, Mahendra; Gi, Pavithra; India_CSB_Care; Arulraj GMail; arul raj
Subject: Re: Credit Only/Excess amount refund||Fusion ID:43479750 ||No:of Order:1||Segment:Consumer|| [ ref:_00D0bGaMp._5002R1D1bea:ref ]



[EXTERNAL EMAIL]

Hi,



My order cancelled on 5th October, but today 12th October, On the day you said i will get refund with 5 to 7 business days, already 5 business days are gone. Please let me know when i will get my refund money. Please try to understand my critical situation.



I waiting for your response with my refund money. Pl.



Thanks & Regards

G.ArulRaj

[protected]







From: Mahendra.[protected]@dell.com <Mahendra.[protected]@dell.com>
Sent: Friday, October 9, 2020 1:31 PM
To: Pavithra.[protected]@dell.com <Pavithra.[protected]@dell.com>; [protected]@hotmail.com <[protected]@hotmail.com>; [protected]@Dell.com <[protected]@Dell.com>
Subject: RE: Credit Only/Excess amount refund||Fusion ID:43479750 ||No:of Order:1||Segment:Consumer|| [ ref:_00D0bGaMp._5002R1D1bea:ref ]





Hi Arul,



We are working on the refund on priority. Will ensure it is credited to your account at the earliest.



Regards,

Mahendra J



From: Gi, Pavithra <[protected]@Dell.com>
Sent: Friday, October 9, 2020 1:22 PM
To: arul raj; J, Mahendra; India_CSB_Care
Subject: RE: Credit Only/Excess amount refund||Fusion ID:43479750 ||No:of Order:1||Segment:Consumer|| [ ref:_00D0bGaMp._5002R1D1bea:ref ]



Internal Use - Confidential



Dear Arul,



Greetings from Dell !



We regret the inconvenience caused.



Hi Mahendra,



Please share the refund request reference # and expedite the same on priority.





Thanks & Regards,

Pavithra G.I

Team Lead | Consumer, Small & Retail Business

Dell Technologies

India Customer Care Solutions

Email : [protected]@Dell.com

Toll Free Number –[protected]

"How am I doing, please contact [protected]@Dell.com with any feedback."

Dell International Services (I) Pvt Ltd, 12/1, 12/2A, 13/1A, Divyasree Greens, Challaghatta Village, Bangalore-560071

From: arul raj <[protected]@hotmail.com>
Sent: Friday, October 9, 2020 12:02 PM
To: Gi, Pavithra
Subject: Fw: Credit Only/Excess amount refund||Fusion ID:43479750 ||No:of Order:1||Segment:Consumer|| [ ref:_00D0bGaMp._5002R1D1bea:ref ]



[EXTERNAL EMAIL]

Hi Pavithra_Gi



I ordered laptop through dell, but dell is not able to deliver this laptop due to corona, so the dell customer care to cancel my order on 05/10/2020. Still i am not get refund in my account. on the date yours customer care told that refund to be credited in my account with in two business day, but still i am not get my refund in my account (today[protected]. Yesterday i got one mail they told i will get my refund with 5 to 7 business day's. I want my money immediately, because i want to buy new laptop some other website, because i am waiting for offer, once I got the laptop they will release my offer. Please refund my money immediately.



Thanks & Regards

G.ArulRaj.

[protected].



From: India_CSB_Care <[protected]@dell.com>
Sent: Thursday, October 8, 2020 9:31 PM
To: [protected]@hotmail.com <[protected]@hotmail.com>
Subject: RE: Credit Only/Excess amount refund||Fusion ID:43479750 ||No:of Order:1||Segment:Consumer|| [ ref:_00D0bGaMp._5002R1D1bea:ref ]



Dear Arulraj Gopalakrishnan,

Greetings from Dell Customer Care!

Reference Number:- Your Order Number[protected] / PO # IN[protected]

Please be informed that we have initiated the refund request and the same is expected to be processed in 3 business days.

Once the refund is processed it will take about 5 to 7 business days to reflect in your bank account.

Please feel free to contact me for any further clarifications. The case reference number for your request would be 82196967

Thank you for choosing Dell.

Regards,
Mahendra J
Dell | Customer Care
How am I doing, please contact my Manager at [protected]@Dell.com with any feedback
_____________________________
Need Help?
https://www.dell.com/support/orders/in/en/indhs1?lwp=rt
You can check your order status, track a delivery, print an invoice & packing Slip and more through your online order support

[protected] Original Message[protected]
From: India_CSB_Care [[protected]@dell.com]
Sent: 10/7/2020 5:37 PM
To: [protected]@hotmail.com
Subject: Credit Only/Excess amount refund||Fusion ID:43479750 ||No:of Order:1||Segment:Consumer|| [ ref:_00D0bGaMp._5002R1D1bea:ref ]

Dear Arulraj Gopalakrishnan,

Greetings from Dell Customer Care!

Reference Number:- Your Order Number[protected] / PO # IN[protected]

We are in receipt of the request for refund, for a value of 62, 572.71 INR. We shall validate this with our internal team and revert within two business days.

I will be personally handling your case and will contact you on a regular basis.

Please feel free to contact me for any further clarifications. The case reference number for your request would be 82152194.

Thank you for choosing Dell.

Regards,
Mahendra J
Dell | Customer Care
How am I doing, please contact my Manager at [protected]@Dell.com with any feedback
_____________________________
Need Help?
https://www.dell.com/support/orders/in/en/indhs1?lwp=rt
You can check your order status, track a delivery, print an invoice & packing Slip and more through your online order support

ref:_00D0bGaMp._5002R1D1bea:ref

Oct 16, 2020

Updated by arul raj1980 Still i am not get my refund, i order laptop dell at 4th October, but they cancelled my laptop on 5th October, today 16th October, still i am not get my refund money in my account.

Worst organization Dell India Bengaluru. They are using our money in dell translations.

Dont but dell laptop on online, if you want buy direct stores, Why i am say that dell dont have laptop but they took orders after that they cancelled our orders and they took our money in dell transaction on one month.
We did not get our money refund, they are using one month next month only we willl get. dont buy laptop on dell online store dell official website.