Dell India — Insurance amount charged but insurance not provided.

Address:	400103
Website:	dell.com

Hi, my name is Joanna Remedios. I was advised about the dell insurance from a sales rep at Dell. I paid Rs.13, 000.00 on 03/06/15 (NEFT- REF NO:N[protected]) via HDFC bank. The said insurance was never applied to my laptop account. i have contacted the so called diligent customer care dept. However, all I’ve got is a xfer from dept. to dept. not the mention the false promised callbacks.
On one occasion, i was holding the phone in my hand only to see that the call being made by dell was a ring and disconnect even before i answered, just like a missed call. Does Dell really call that a call back? Do they not have the money to call their customers? I wonder.

A guy by the name of Mohammed Ansari, who happens to know the case extremely well has promised me a call back 3 mths ago. I guess he's still looking for the time or a phone to call me. Don’t know.

I'm on the verge of proceeding to Consumer Court, if the matter isn't sorted soon.

Thanks.
Joanna