Dell India — Laptop blue screen error dell technician couldn't know whats the fault | |
I bought Dell Inspiron Laptop 5410 2 in 1 on 21st June 2021 for MBA Classes. I am using Microsoft office only. From 15th July 2021, I am facing the Blue Screen and hanging issue. I contacted phone dell support and they couldn't help me and find the issue and asked me to visit the service center. The service center is not in my native place. My classes were there at that time. So I visited Velachery Dell Service Center in August they told me the OS issue they reinstall the OS and updated the drivers and given them to me. After 5 days, I got the same issue Frequently 6 to 7 times a day bluescreen error and hanging issue. I called customer care they run hardware and software tests with no issues from hardware and software. The software team also told ask the warranty team regarding this to upgrade or replacement of the laptop.I Spoken to Dell Manager - Chennai Charles sir and Dell ASM - Vinay Kumar sir. They asked me to visit the Nungambakkam Service center. I Visited the Dell Service center in Nungambakkam, Chennai on September 17th and they kept the laptop for 3 days and couldn't find what's the issue they again reinstalled the OS and drivers. The next day I got the same bluescreen error and hanging issue. I called Customer care again then arranged for the in-home service technician to visit and he couldn't find the issue. Dell Team asked to replace the SSD. Yesterday in-home service technician replaced SSD and Reinstalled OS. Again from today morning, I'm getting Bluescreen error and hanging issues. Today laptop got restarted 4 times and 2 times hanged. I have my exams on October 4th, Exams will be on the website. once entered the website and reenter is not available. If the same bluescreen error occurs that time I will be kicked out of the exam and I will be failed. Kindly make it a priority issue. I'm ready to pay an extra amount for the upgrade to a higher-end version also. I'm totally fed up with this issue for the past three months I'm calling dell customer care daily for 4 to 5 hours. Kindly upgrade my laptop I needed the laptop urgently. I have the screenshot of errors and hanging issue videos. NAME: DEEPAK R SERVICE TAG: GBJZS93 Was this information helpful? | |
2 Comments | |
Comments
if your problme not still resolved then please come on twitter, I already face this type of problems scam by dell, so please come and retweet, then they should listen us, my tweeter handle @shadabit
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We're disappointed to know about this! Kindly reach out to our support team Dell Cares via Twitter DM, regarding your concern so that they can look into it and assist you accordingly.
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