Dell India — laptop internal hard disc faulty request for change hard disk of lap top service tag. 46kjk72 (model v 309 3559, 6th gen. 1tb)

Address:

Panchkula, Haryana, 134109

Reference number:[protected]
I had purchased a lap top on 21.01.2017 from khanna enterprises, sector 20c, chandigarh for use by my daughter, miss tanvi who is a student of btech (Computer science).

The lcd of laptop was damaged and got repaired on 14.09.2017. Ever since that day it was creating problems like show boot device getting not connected but after restart it usually illuminates.

Since december 2017, the problem stated above was quite frequent, making use of laptop difficult.

My daughter approached dealer in the month of jan 2018. The dealer told it has operating system problem and assured it will work after reinstallation of operating system. Dealer did so but problem remained same.

Then my daughter approached service centre, sector 17, chandigarh. Service centre representative refused to entertain her complaint due to expiry of warranty. The problem diagnosed by them was related to faulty internal hard disk.

Sir i was out of station for the last 4 weeks and my daughter was not aware of warranty timelines and there was a lapse due to this. I being a loyal customer of dell would humbly request you to kindly consider my case and resolve it in a proper way, so that the laptop is functional without any problem.

I purchase dell laptop, as i consider it to be best performance and best after sale service in comparison to other brands. I request you to kindly resolve the issue at the earliest. Refernce with telephonic conversation with mr. Yashwanth.

By mistake in the attachment lcd repair date is mentioned as 14.09.2007. Please ignore i. The real lcd repair date of laptop is 14.09.2017.

Dear sir till date i have received no reply from your side regarding my laptop complaint which i made 2weeks ago. You are requested to do the necessary actions