Dell India — non delivery of offered headphones worth rs 14000 (approx) on purchase of laptop 7572

Address:

110096

Copy of my email sent to dell customer support is as under:-
I had purchased a dell 7572 laptop online. My order no was[protected] and the customer no is[protected]. Other details are as follows
Order dt 3 jan 19.
Name manu tewari.

Product has been registered on 9 jan 19.
I've not received the headphones as per the offer. The customer support says that my registration was not completed and since i did not reply to an email sent by them to reload my details, the offer cannot be honoured now. My contention is as follows:
I had uploaded all details on the site and also received a confirmation which said that my redemption gift will be shipped in 6-8 working days (I'm enclosing the screenshot of the same). This message would not have come if incomplete details would have been loaded. Hence it is evident that complete details were uploaded and importantly this exercise was done at an authorized dell dealer store (Zee enterprises) at sector 18 noida by their staff and not in isolation of my home pc by me (The same can be confirmed from them too as the shipping address for the product is of the dell store being referred to). If details were not received at the reciever's end due to any technical issue, the customer can not be held responsible for it. Also since the payment for the product has been made during the validity of the offer, the redemption gift cannot be denied for the want of some technical details.
Kindly reconcile your records and ensure despatch of the headphones post haste.
Request also intimate progress on the issue on my email.
Your support email foras - [protected]@delloffers.in, [protected]@dellfestiveoffer.com and dell.[protected]@gmail.com either didn't reply or couldnt help. Also telephone number dealing with the offer as given by the customer care ([protected]) has not responded for over a week.
Kindly stop this harassment and resolve the issue.
Warm regards.

Multiple calls have not yielded any result