| Address: | Mumbai City, Maharashtra |
Dell Support Service Request Number[protected]
I bought an Alienware M14x bought 2 years back from Dell at approx. INR 1, 00, 000 due to its reputation as a premium product and high configuration for multi-media as I am a DJ
I also bought 3 years extended warranty so that it helps me manage the risk to my business due to a non-functional laptop.
-The battery got totally non-functional in August this year 2014 and ever since I have been trying to procure a battery
As the battery was not covered under warranty(Verified by a service engineer from Dell), I purchased one ASAP over a phone call on 9th September and I was clearly informed that the battery was in stock.
However, after a week I was updated that there has been some issue and a battery is not available.
Every Friday from then on, I was updated that Ill get an update on Monday and every Monday I was told I will get an update on Friday
I have still not got the battery and I have been informed that there are 2 options: 1. Wait indefinitely for the battery since we do not know when it will be available. 2. Take a ref-fund!
I have a tour coming up on 20th of October 2014 and I am expected to use the laptop for live performances! How can I perform without a battery?????
What is the use of a premium product and a warranty when I am still stuck with no laptop for the tour?
I requested resolution and the Dell team says they cant commit when the battery will come. They cant commit nor wish to help with the issue.
Meaning I have to buy a new laptop worth INR 1, 00, 000 again for the upcoming tour since they refuse to deliver on an order placed on 9th September and they committed delivery in 10days.
I hence demand, a refund NOT on the battery but the laptop! I cant afford 2 premium cost laptops! They still have my payment made towards the battery. Was this information helpful? | 
I used to be a Dell loyalist for a very long time ever since I was given an Inspiron 5100 by my employer, way back. It was directly brought from the US and I was really impressed by its sheer performance and ruggedness. I'd been using it for over 2 years and it never let me down.
So, when Android Smart phones hit the markets, I had no second thoughts in buying a Dell XCD35 priced at an aggressive 10, 000 bucks at that time. But I was so disappointed after the phone started giving complaints one after the other and I had to take it to their service centres many times. Every time I was dealt with utter disregard for customer satisfaction and in the end, I sued them in Consumer Court.
I did not even have to hire a lawyer and the only expense for the suit had been Rs. 200/-. The court had ruled in favour of me making Dell pay me a compensation of Rs. 5, 000/-
You can read the judgement here http://164.100.72.12/ncdrcrep/judgement/[protected]dailyorder[protected]%2038-14...⇄
I'll be glad to help you, should you need any assistance.
Good luck!
Jimmy Vincent
[protected]@gmail.com
+[protected]