Dell India — Quality issue with DELL Inspiron 15 3000 and worst customer service

Hi Team,

I am Preeti, I have Purchased Dell Laptop - Inspiron 15 3000 from Relience digital Pacific mall sector 22 in Oct 2021 . Service tag : 4WKKPH3

I am facing major quality issue with new dell laptop . During opening of laptop flap the screen panel stuck and it's hinge got broken with in 3 months . I am a old customer of Dell company . For old laptop I didn't faced any problem. But this time Dell new laptops quality seems very poor.

I have contacted to dell support team through WhatsApp, Mail . Till now i didn't get any solution from anyone. My personal work has been hampered .

I am continuing follow up through all your ways. But no one take action. All are saying " we are in Process". AND KEEP CHANGING THE ETA DATE.

YOU ARE MAKING FOOL TO THE CUSTOMERS. NO ONE CARE ABOUT CUSTOMER ISSUE. EXPERIENCING A WORST SERVICE . DIDNT EXPECT THIS FROM SUCH A BIG BRAND DELL

KINDLY TAKE ACTION and please do the needful.