[Resolved]  Dell India — Replacement of Stolen Laptop From Service Centre Noida Sec-18

Contact me @[protected]@gmail.com

Hi Rickss,


Please accept my apologies for the inconvenience caused.

Dell Support team has contacted all the customers and arranged systems for all the affected users.
If customer were unreachable due to some issues, in those cases an e-mail has been dropped on their respective E-Mail ID’s. Would request you to kindly check your mail and revert as per your convenience for further communication and action.
Do revert for further queries or concern on the same thread, I shall be glad to assist you.

Thanks & Regards,
Shaina_M
#iworkfordell

I've been checking my mailbox more frequently than i used to do after this incident and the only response which i've got your from "Dell Support Team" is like the one with which you have replied i.e. we've contacted, your replacement is in the finalizing process etc. But, still after 1 month of this incident, i am still waiting for my replacement.

Hi Rickss,


Thanks for your revert.
Would request you to share your system service tag details at "[protected]@dell.com"
Please include the subject line :-Complaint Raised on ConsumerComplaints (Dell_Shaina_M)

I shall check the status and assist you further with the issue.

Thanks and Regards,
Shaina_M
#iworkfordell

I've sent you the details.

Hi Rickss,

Thanks for your revert.
Unfortunately we have not received the E-Mail from your end.
Would request you to kindly share it again with the subject line mentioning :-Complaint Raised on ConsumerComplaints (Dell_Shaina_M)

Thanks and Regards,
Shaina_M
#iworkfordell

Hi Rickss,

Thanks for your revert on the E-Mail.
I have forwarded your request to the concerned team, Would request you to allow 24 - 48 hrs. so that i can coordinate with them for further resolution.

Thanks and Regards,
Shaina_M
#iworkfordell

They are giving me my replacement tomorrow.So, thanks for your support.

Hi Rickss,

Thanks for your revert.
As per the update received form the team, system should get delivered within a weeks time at your address.
I will follow up on your case till the closure.
Do revert for any queries further, I shall be glad to assist you.


Thanks & Regards,
Shaina_M
#iworkfordell

Today they have replaced My XPS L502X(i7, processor, 2gb graphic card ) with Inspiron 15-3537 with a brand new one with 4gb Ram and (1 TB HDD for which they took Rs.6500).I want to know that don't the newly bought already come with 8gb RAM and 1 TB HDD?

Even on the carton it was written 8gb but the carton was scratched from there.So, I've recei
ved a 4gb ram laptop and they also took Rs.6500/- for upgrading it to 1 tb but as i've checked inspiron 15-3537 already comes with 1TB and 8gb ram.And i presume they have taken extra money from me and tampered with the system by removing 4gb ram from it.This is like a theft itself.

Hi Rickss,

Regret you feel that way.
The Inspiron model comes with variant configurations, there might be an interchange in the carton you received with the system.
You can follow the link to get more details :-
http://dell.to/1hXm9p7
So be rest assured about the product.
Hope this answers your query.


Thanks and Rgards,
Shaina_M
#iworkfordell

Hi Rickss,

Regret you feel that way.
The Inspiron model comes with variant configurations, there might be an interchange in the carton you received with the system.
You can follow the link to get more details :-
http://dell.to/1hXm9p7
So be rest assured about the product.
Hope this answers your query.


Thanks and Rgards,
Shaina_M
#iworkfordell

Hi Rickss,

Regret you feel that way.
The Inspiron model comes with variant configurations, there might be an interchange in the carton you received with the system.
You can follow the link to get more details :-
http://dell.to/1hXm9p7
So be rest assured about the product.
Hope this answers your query.


Thanks and Rgards,
Shaina_M
#iworkfordell

Hi Rickss,

Regret you feel that way.
The Inspiron model comes with variant configurations, there might be an interchange in the carton you received with the system.
You can follow the link to get more details :-
http://dell.to/1hXm9p7
So be rest assured about the product.
Hope this answers your query.


Thanks and Rgards,
Shaina_M
#iworkfordell

My laptop is under warranty. Last year I sent the laptop to Mumbai, Andheri Dell service centre. After one week they gave it back to me. But I think they have stolen a part of my RAM (random access memory), since my computer has started to automatically go in hang state frequently. I donot know whom to contact or whom sould I ask for help.

You should have checked all the components when they handed over the laptop to you. Because after you've signed their received slip, you can't hold them at fault. They'll accuse you of wrong acquisitions.

Hi Dell Service Agent,

Unfortunately there has been an theft in my house in which i have lost 2 of my DELL Laptops:-

1. DELL 5400(S/N- HV945BS)
2. DELL 5430 (S/N- 2GFB12)

This incidence has already happened around 5-6 days ago.
I wanted to register for tracing of my laptops so that there is no misuse of either of them.
I cannot find the customer care number for registering this theft & initiating the tracing.


Pls help me.

Regards
Sukeshi SRivastava
sukeshi.[protected]@gmail.com

Pls correct the S/N of the 2nd laptop mentioned above:-

2. DELL 5430 ( S/N- 2GFB102)

Regards
Sukeshi

I know the mail is too long for you to read. So, in short :

LAPTOP STOLEN FROM DELL Service Center (attached receipt) and no support- just 7.5K in return to compensate.


Problem:
The laptop has been purchased by Neha Agarwal (my wife) .
There were some problems in laptop mainly BSOD appears after few minutes. We gave the laptop to Dell service center ( Digital Compusystems pvt. ltd., Nehru Place, New Delhi) on May[protected]. They told us they have rectified the problem. 3-4 times we went to the shop, but the problem persisted. Our location was far from our residing place, so we urge them to call us only when whole problem has been rectified or give the laptop back to us if they can't. they gave the laptop to the different outlet of their own and ask us to collect the same.After many calls they used to pick up the phone and when we said we are coming to pick up the laptop they said laptop has been stolen.
Now, we again went to nehru place, after a week they replied (on our regular call/pinging to them) that they can give us just 7500 rs. back to us. (estimating 15K total price of that laptop and 7.5K price as the price charged for the rectification of the problem- they say they had replaced the RAM, hard disk and all- we never had seen it unsure emoticon )
we purchased the laptop in around 2011/12 (don't remember exactly the date) from Aligarh. It costs us around 36K. It was working fine except that BSOD problem.
product name: inspiron n4010
service tag: 6LX61Q1
Could you please help us out here?
This is something unfair to customer. I have been purchasing so many items of DELL. and Dell customer care is doing such things to us. I see you could be of my help.