Dell India — serious issues in laptop | |||
I have been suffering with my laptop since November. I have a student o[censored]K and it has been devastating for me as my main assignment, my research proposal got stuck because of this. it stopped working for 3 days; word document did not open, my chrome id is always on pause, if i shift the angle or position even slightly, the screen goes to sleep, could not open the screen for 3 days as it kept getting black, did complain in the month of December when i came back for holidays but was of no use as the diagnosis showed nothing was wrong but after that all of this happened. i scored a zero because of this. I want my laptop changed ASAP. Service Tag: 42BBDL2 System Type: INSPIRON 15-3576 Dispatch Number: [protected] Was this information helpful? | |||
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Dell India customer support has been notified about the posted complaint. | |||
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No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
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1. screen goes black while entering in sleep Mode.
2. Integrated graphics card driver is corrupted.
3.computer enters into hibernation mode.
try to increase the sleep after 60 minutes in power settings .
Reinstall the grapHics driver download from dell .
disable hibernation mode