Dell India — smart student offer

Address:Patna, Bihar, 800014

I purchased smart student offer on 27th July 2015 and received Lewis gift voucher and was entitled to extended 2 years of warranty for my Inspiron 13 7000 Series 2-in-1(7348).
Today (19th July 2018) i faced a hardware problem and called the customer care but got to know that they have no information regarding this purchase.
My registration reference number is[protected]. Even after spending a good sum for this offer i am not able to avail the offer. Dell has such a careless handling of data.
I need an update and explanation soon.
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Hey
I had purchased my laptop on 19/07/2018 but today on 23/07/2018 it is getting problem in having shut down and please do something on my compliant.
DATE OF INCIDENT - 23/07/2018
CLIENT NAME- Lakshay rai
CLIENT NUMBER - [protected]
If you can repair it so well and good otherwise change my device.
lakshay
19/07/2018
[protected]

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