Dell India — wrong information of dell website regarding online purchase of laptop

Address:Ambala, Haryana, 134003
Website:dell.com

I went to dell website for purchase of laptop. I completed all the formalities and paid even rs. 35300-00 online for purchase of dell 3958 inspiron laptop. But i was given email from compuindia that my order was placed to compuindia, dell service partner. My order id is[protected]. I did not receive any communication after this email. Dell has not given any contact no to which i contact and file complaint for cheating me in r/o vendor name. Compuindia toll free no. Is not accessible and always unanswered. When i sent an email to compuindia for knowing delivery date of laptop, they informed that the laptop is still under production and will be delivered in 4 weeks after the date of order. When i contacted dell on toll free no they refused to own the responsibiilty and asked me to contact compu india. I am helpless and will get laptop very late.
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Dell India customer support has been notified about the posted complaint.
Aug 26, 2017
Updated by S P Bansal
The attitude of both compuindia and Dell is arrogant .Dell india has nowhere shown its emailid for registering complaints. All its tollfree nos. are taking longtime for call to connect. when i talk about compuindia, they disconnect the call. Compuindia tollfree no. is only an eyewash.Only an email can sent to it.They no where mentioned that
1. Order will take 4 weeks.
2. Product is still under production
3. Product will be supplied by compuindia
Aug 26, 2017
Updated by S P Bansal
I placed the order on[protected]
Complaint comments 

Comments

Sir ! i bought a Dell laptop 3yrs back, since then i m making complaints as mouse pad is not working efficiently. after 2/3 complaints they upgraded software only but my problem is not sorted out. Please look into issue and sort out the problem.

Regards

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