Dell — repayment of My Money

Address:

Kanyakumari, Tamil Nadu

From, Prof.Dr. P. Sundara Raj 3-123D-6 Paulson Street, Peruvilai, Nagercoil-3 Kanyakumari District, Tamil Nadu, Ph. [protected], E: mail [protected]@gmail.com To 1. New Grace Computers, 15, APM.Manikandan Building, Daaauthi Svchool Junction, Nagercoil-1 Kanyakumari District, Tamil Nadu, Ph[protected], [protected]. 2. Dell India Pvt Ltd No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, DomlurLayout, Bangalore. Kolkata KolkataDistrict WestBengal India - 560071 Sir, I have purchased a Dell Lab top (service tag9VTS5Z1/Express Service code[protected]) from you as per your invoice No.NGC/2013-14. 4647 and paid Rs.39600.Since the product has the problem I took it your notice and you did some repair after nine days of the purchasing. And charged Rs. 450 and noticed me that it is a minor software issue. Since I am a Paralyzed Patient, due to my medical compulsion and limited knowledge I paid the money and get the product. When I started it for my regular use it has the same problem. As like earlier you did some repair work and give back my product. Since I have minimum knowledge about the warranty and other related I could not able to fight it by legal regulations. When I started to use my regular work using the product I install my valuable Data on this product. But I faced the same problem on the third time also. On 18. 02 2014 I approach you with my product and asked a useable product or repay my money. Even though l last valuable data I did not ask any compensation. I was asked to wait for a weak to repair it. You told me that the product may be sent to the company and the matter may be settled in a ritual way. But you did not give the product up to21.4.2014. I found that all data were deleted. When I started it for my regular use it has the same problem. I approach you to give a solution for these issues. As per your direction I was advised to meat Kiruba computers and service centre, opp. Scott Christian College, Nagercoil. When I met him on 8.5.2014 with the product, I was asked to wait for five hours and the product was given back on the same day. But the Laptop has the same problem after a weak. I met you to your office on 17.July. 2014 with the product and asked you to give my money. But you compromised me and asked me to wait an hour. Due to my ill health, I could not do any other way. So I was waiting there for two hour and my product was given back. When I took in to my house I found that you changed the Window Eight to Window Seven. Since it is purchased for my daughter, She took it to China for her study on October 2014. When it was startedto use the labtop has the same problem. So she did not use it for her use. I met you during November 2014and discuss the same issue. After cheking the warenty you advised me that the product has the warranty up to 7 March 2015 and you can give back the product before7 March 2015. Since My daughter came back from china on Febury 2015, I approach you on 25.2.2015. and asked my money. You advised me to ask with the company. With your direction I phoned up with the company on 27.2. 2015. After one hour discussion, the manager asked me to wait for days and requested me that not to phone up and the company will settle the matter with in two days. I asked the compliant No. And give me that the compliant no is[protected]. Since the company was not responding I one more phone up to the same number, but no one was responding. It is clearly shows that you and Dell are cheating me in a planned manner. Utilizing my limited knowledge and my ill health you did it against the interest of the consumer. As Dell is a Company knowing the criminal code of India and the consumer protection, you purposefully cheating me. So kindly repay the Money with the usual interest rate stated by the court of Law and give reasonable compensation to the loss of Data and my mental agony. Nagercoil With Reasonable expectation 3.4.2015 Prof.Dr. P. Sundara Raj