Dell — Transfer of Ownership done not

Website:

www.dell.com

I had got my laptop from Kuwait and now its not working, when taken to service center they told me to transfer the ownership as its not an Indian product so we had filled the transfer ownership details and till date the ownership hasn't taken place. Its been month and no reply I have called the service center and also mailed to few people from dell for the same but no reply from there end. Its really getting frustrating now. Please look into this im a student and all my notes were saved in my laptop and my exams are coming near i really need my laptop working. Hope this might help. Waiting for a reply.