Den Boomband — Money taken, informed area non-serviceable and no refund provided | |||||
This is to inform that one of your Den Boomband DSA with name of Nandlaal Gola ([protected]) has collected Rs.1250/-(CAF No.DL0113073) from me and promised connection will be installed by 7.30pm at my address A701 SOM APARTMENTS PLOT NO.24 SECTOR 6 DWARKA, NEW DELHI 110075 In the evening I was told that connection cannot be installed due to technical issue. When asked to refund money, he will arrange shortly, in the morning he. Confirmed that area comes under feasibility limits, now he is not answering my calls on his number. I have attached with this email the acknowledgment copy, need the refund immediately and you should suspend such CHEATER DSA's basis on the experience, I will also never take any services from Den in future. Contact details of the DSA: email id [protected]@gmail.com Name: Nandlaal Gola Mobile No: [protected] Was this information helpful? | |||||
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DEN Networks customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
My contact number is [protected].
I've raised complaint at your call center 2 WEEKS back still no resolution recieved (ticket numberIN552995) ALSO SEE BELOW HOW MANY TIMES I'VE SENT EMAILS AT YOUR [protected]@denonline.in and still NO response received.
Even I sent email to Nodalofficer email alias ([protected]@denonline.in) NO response received.
Below is all the proof around the steps I've taken and still no response received. I can imagine HOW PATHETIC your customer care is, as when I call them most of time I hear noise in background in hind "CALL KHATAM KARO" translated for you "finish the conversation", shows how CUSTOMER-UNFRIENDLY your company is, as despite several EMAILS being sent out now for DAYS, STILL no response received.
EMAIL Details as follows:
[protected] Forwarded message[protected]
From: Rahul
Date: Fri, Nov 27, 2015 at 4:20 PM
Subject: Re: IN552995
To: [protected]@denonline.in
No response received yet, do you guys actually look at any complaints?
On Sat, Nov 21, 2015 at 9:09 PM, Rahul wrote:
Sourav R Choudhury
Since no response has been received, I am escalating it to you, can you investigate this and arrange for refund.
Rahul Suri
[protected]
On Thu, Nov 12, 2015 at 6:53 PM, Rahul wrote:
From: Rahul
Date: Fri, Nov 27, 2015 at 4:20 PM
Subject: Re: IN552995
To: [protected]@denonline.in, [protected]@gmail.com
To your CEO
This is to inform that one of your DSA with name of Nandlaal Gola ([protected]) has collected Rs.1250/- from me and promised connection will be installed by 7.30pm at my address A701 SOM APARTMENTS PLOT NO.24 SECTOR 6 DWARKA, NEW DELHI 110075
In the evening I was told that connection cannot be installed due to technical issue and if I may be interested in taking an airtel connection.
When asked to refund money, I have been told to wait for 7 working days, in the morning he. Confirmed that area comes under feasibility limits, now he is not answering my calls on his number.
I have attached with this email the acknowledgment copy, need the refund immediately and you should suspend such CHEATER DSA's(I have also CC'ed him on this email) basis on the experience, I will also never take any services from Den in future.
Call me if you need any additional information
Rahul Suri
[protected]
![]()
I've raised complaint at your call center 2 WEEKS back still no resolution recieved (ticket numberIN552995) ALSO SEE BELOW HOW MANY TIMES I'VE SENT EMAILS AT YOUR [protected]@denonline.in and still NO response received.
Even I sent email to Nodalofficer email alias ([protected]@denonline.in) NO response received.
Below is all the proof around the steps I've taken and still no response received. I can imagine HOW PATHETIC your customer care is, as when I call them most of time I hear noise in background in hind "CALL KHATAM KARO" translated for you "finish the conversation", shows how CUSTOMER-UNFRIENDLY your company is, as despite several EMAILS being sent out now for DAYS, STILL no response received.
EMAIL Details as follows:
[protected] Forwarded message[protected]
From: Rahul
Date: Fri, Nov 27, 2015 at 4:20 PM
Subject: Re: IN552995
To: [protected]@denonline.in
No response received yet, do you guys actually look at any complaints?
On Sat, Nov 21, 2015 at 9:09 PM, Rahul wrote:
Sourav R Choudhury
Since no response has been received, I am escalating it to you, can you investigate this and arrange for refund.
Rahul Suri
[protected]
On Thu, Nov 12, 2015 at 6:53 PM, Rahul wrote:
From: Rahul
Date: Fri, Nov 27, 2015 at 4:20 PM
Subject: Re: IN552995
To: [protected]@denonline.in, [protected]@gmail.com
To your CEO
This is to inform that one of your DSA with name of Nandlaal Gola ([protected]) has collected Rs.1250/- from me and promised connection will be installed by 7.30pm at my address A701 SOM APARTMENTS PLOT NO.24 SECTOR 6 DWARKA, NEW DELHI 110075
In the evening I was told that connection cannot be installed due to technical issue and if I may be interested in taking an airtel connection.
When asked to refund money, I have been told to wait for 7 working days, in the morning he. Confirmed that area comes under feasibility limits, now he is not answering my calls on his number.
I have attached with this email the acknowledgment copy, need the refund immediately and you should suspend such CHEATER DSA's(I have also CC'ed him on this email) basis on the experience, I will also never take any services from Den in future.
Call me if you need any additional information
Rahul Suri
[protected]
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Firstly please accept our sincere apologies for the unsatisfactory experience you've had. However, we request you to share your registered contact details as well so that we can get in touch and resolve your concern at the earliest.
You can also mail your complaint to [protected]@denonline.in and we will be happy to assist you further.
Thank You,
DEN Boomband