Den Networks — cheque given with application form (installation cancelled) fraudulently deposited with other application by den broadband sales executive.

Address:

A-164, GALI No.-4, Kabir Nagar, Shahdara, New Delhi, Delhi, 110094

My name is bhanu prakash dixit. I am using den broadband 10mbps connection for two years. I needed an other 50mbps broad connection and den broadband offered 50mbps-8months-rs.5240 plan. On 23-march-2019, sales executives gaurav bagwari and pankaj singh collected completed application form (Caf no.[protected], proof of identity and address and a cheque no 307824 dated[protected] for ₹ 5240 in favor of den broadband pvt ltd drawn at sbi pbb jyoti nagar delhi and promised installation on next day and two days testing of speed. If not satisfied i may cancel the connection and cheque will be returned. Connection was not installed till 28-march-2019 and existing 10mbps connection also failed many times and i had to shift my high speed data work to my other site at alakananda.
On 29-march-2019 my cheque amount rs 5240 was debited to my sbi account by clearing to icici bank den broadband account (Cas pres chq 04328 ccpc (Cts) new sb multicity cheque ici den broadband cheque no 307824). I received sms (Vm-dennet sat, mar 30, 1:00 pm
Dear customer, your account has been regd with den broadband id: ra12143308 password: ra12143308 regi. Dt: 30 mar 2019 plan:) and (Vm-dennet mar 30, 2019, 1:07 pm to me
Dear user, welcome to den broadband. Your otp is 93719503.), followed by visit of installation party. I refused installation and requested to cancel the application. I was told that rs. 5240 will be refunded by cheque in next 21 to 45 days. Customer care also confirmed the return policy.
After one month (1st week of may) i enquired with local sales office at hardevpuri delhi. They noted application details and asked me to wait for two weeks. On 20-may-2019 i was asked to talk to sales manager raghava sharma (Mobile: [protected]) and send email to [protected]@denonline.in. I details of application form, cheque details with photocopy of application form on email and requested for early refund.
On 18-june-2019 i personally visited shri raghava sharma he asked me to contact his senior shri manish shriwastav (Mobile:[protected]). I contacted him and gave application details with cheque details and clearance details.
On 19-june-2019 shri manish shriwastav when reminded told that no amount has been received against this application. I told him the details of clearing and sent him copy of bank statement and asked him to personally look into the matter. He asked me to contact bobby pd (Mobile:[protected])
Details were passed on to shri bobby pd. He assured payment in few days.
On 25-june-2019 bobby pd asked me to contact sales executive pankaj singh (Mobile:[protected]) who is processing for refund cheque.
Pankaj singh when contacted told that he has left den broadband one month back. The cheque given by me has been deposited against some other application and refund cheque has been issued to that applicant. He is trying to get the things sorted at den broadband pvt ltd., it may take long time.
Sr. Sales manager manish shriwastava and bobby pd are not answering my phone calls.