Department Of Post — Non Delivery of International Consignment/Document No, EH[protected]IN booked on 21/12/2020 from Rohtak HO post office.

Dear Sir,

The subject EMS Speed Post was booked on the 21st December 2020 from Rohtak HO Post Office. The total weight of the documents was 65 gms and a Postal Charge of Rs. 1829 was paid for booking the same.

Till date, the documents have not reached the destination despite registered complain number [protected] dated 13/01/2021 and several reminders sent by my daughter Ishita Narula from E. Mail Id: [protected]@gmail.com.

Details of the Sender and addressee are as under:

Sender:
Pt. BD Sharma University of Health Sciences, Rohtak

Addressee:

WES Reference No. 4822632
World Education Services
Attention: Documentation Center
P. O. Box 5087
Bowling Green Station
New York, NY[protected]
USA

It is now over two months since the consignment was booked.

On Checking with USPS (the US counterpart of Spped Post), it is found that the document has not reached any USPS Facility (Latest snapshots of the tracking information from USPS is attached which is self-explanatory), means that the document has either not been despatched or is lost in transit

I am shocked to note the apathy and the carelessness with which this entire matter was handled. Screen shots of the Complaint lodged with Speed Post attached are self explanatory.

The documents sent through Speed Post pertain to transcripts of my daughter Ishita Narula which were to be evaluated by World Education Services before applying for admission to Universities in USA.

This delay has resulted in lots of mental trauma to us, loss of opportunity because of missing admission deadlines of some of the universities we wanted to apply to, .possibly, my daughter might miss the admission deadline for this semester.

After waiting for two months, we finally applied for duplicate transcripts by paying again to the university & sent the same through FEDEX courier to USA.

We seek the following from the Postal Department:

- Refund of the EMS Speed Post Charges Paid - Rs. 1, 829/-
- Reimbursement of charges we had to pay to University for reissuing Transcripts - Rs. 2000/-
- Petrol Cost for again visiting (Rohtak from Faridabad) by Car for getting duplicate transcripts issued from the University. - Rs. 2000/-

Compensation for missing university deadlines & the trauma caused to us on account of the negligence.

Scanned copies of the Speed Post Booking Receipt of Rs. 1829/- & the University Transcript Fee Receipt of Rs. 2000/ attached.

I request you to kindly look into the matter & ask the concerned department to adequately compensate us for this negligence & trauma caused to us.

Thanking You.


Yours Faithfully

Vineet Narula
House No. 621, Sector-15
Faridabad-121007
[protected]