Dewan Housing Finance Corporation [DHFL]

[Resolved] Dewan Housing Finance Corporation [DHFL] — home loan with forceful insurance package inclusion

Nandhakumar B

from Mumbai, Maharashtra

Address:	Coimbatore, Tamil Nadu, 641019
Website:	www.dhfl.com

Dear team,
I applied for home loan from dhfl (Coimbatore branch) for inr ~53l, and got it approved (Application no.[protected]. The document also had an additional inr ~2.7l approval for home assurance amount, which was mentioned as optional.

While disbursing the loan amount the sales team is forcing me to buy a life insurance (Which i already own from a different provider), and home assurance insurance worth inr ~1.4l. Even after informing them that as per rbi norms, it is not mandatory to have a insurance with home loan and it totally depend on customer to take insurance or not, they are forcing with their cross-selling.

I also spoke to the branch manager and told him that as per irda, bundling of insurance packages is illegal, but he kept saying that its their bank's policy.

I want bring this to your notice and help me with my disbursement.

Regards,
Nandhakumar b

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Aug 25, 2017

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2017

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Nandhakumar,

We are keen to assist you with your concern. Kindly share with us your email ID and mobile number so that we can contact you.

Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

Jul 24, 2017

Updated by Nandhakumar B Dear team,
My email ID is nandy.[protected]@gmail.com and my mobile number is [protected].

Regards,
Nandhakumar B

Jul 24, 2017

Updated by Nandhakumar B I have already raised a complaint with your customer care, after which the sales team is now asking me to pay INR ~1.03L for the insurance after the "waiver".

I do not want to purchase any insurance (or home assurance policy) with the home loan I applied for and request your help with swift processing of the home loan disbursement without any cross-selling.

Regards,
Nandhakumar B

Verified Support

Jul 25, 2017

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Nandhakumar,

We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

Regards,
Team DHFL

Verified Support

Jul 25, 2017

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Nandhakumar,

We understand that our customer care team has looked into your query and provided the best possible resolution via email. We hope we have been able to clarify the concern raised by you.

For any other account related query you may contact our customer care team directly by calling on[protected].

Regards,
Team DHFL

Jul 29, 2017

Updated by Nandhakumar B Dear team,
Your costomer care team did not contact me regarding this, nor did I receive any solution for this issue.

The sales team is still renegoting the insurance amount and forcing me to buy a home assurance policy amounting to INR 68K.

Regards,
Nandhakumar B

Jul 29, 2017

Updated by Nandhakumar B Dear team,
Your customer care team did not contact me regarding this, nor did I receive any solution for this issue.

The sales team is still renegotiating the insurance amount and forcing me to buy a home assurance policy amounting to INR 68K.

Regards,
Nandhakumar B