[Resolved]  Dewan Housing Finance Corporation [DHFL] — house loan

Address:Hyderabad, Andhra Pradesh, 500055

I had taken home loan from DHFL in 2008 with interest rate 9.5. I have also paid more processing pay amount to get the approval. Later they have changed interest rate with out any intimation, so increased monthly EMI value. Also they asked me to pay 35000 extra to reduce monthly EMI and did paid that amount. In between few EMI were paid late and they increased monthly EMI's again. They asked me to clear all pending EMI's to reduce interest amount to 9.5% but now they are charging more than 13%. As per RBI it should be less than 9 % but not sure why they are not changing now and also not sure how much they collected extra from me.

In short have taken 21, 00, 000 for 13 years and supposed to pay 23, 490 per month (as per 9.5 interest rate), but was paying 25500 per month. As of now paid 29, 00, 000 and still they are showing balance amount as more than 13, 00, 000. But ideally it should be 934, 995 with future interest amounts.

I visited branch to discuss couple of times and every time telling different amount. Also they were not responding properly and telling that the extra amount might have deposited into others account due to computers problem. I have been asking the complete details of loan but they are not helping on the same. In fact paid extra amount in the beginning to get the loan. Over all am not happy and suffering to repay this house loan from DHFL.
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Dec 17, 2018
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified Support
Nov 14, 2018
Dewan Housing Finance Corporation [DHFL] Customer Care's response
Dear Customer,

We are keen to assist you with your concern. Kindly share with us your email ID, mobile & loan application number so that we can contact you.

Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Complaint comments 

Comments

Mobile number is [protected].
Email id is - [protected]@gmail.com
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Nov 21, 2018
Verified Support
Dear Customer,

We have forwarded your query to the concerned team. However, request you to share your loan account number to help us trace your issue and resolve it at the earliest.

Regards,
Team DHFL
Loan Account Number: 211HYB30764
Branch of Loan Account: HYDERABAD - AMEERPET
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Nov 29, 2018
Verified Support
Dear Customer,

We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

Regards,
Team DHFL

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    Dewan Housing Finance Corporation [DHFL] Phone
    +91 22 6600 6999
    +91 22 6106 6800
    Dewan Housing Finance Corporation [DHFL] Address
    201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
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