Dewan Housing Finance Corporation [DHFL]

[Resolved] Dewan Housing Finance Corporation [DHFL] — housing loan insurance amount 1.27lakh

ravgu10

from Gurgaon, Haryana

Address:

Jabalpur, Madhya Pradesh, 302001

Hi all,

Please find the attachment of loan statement.
Account no: [protected]
Customer contact number:
[protected] (Gyan chandra gupta)
[protected],
[protected]

The total sanctioned amount is 967, 835.00 and manager is saying 127, 000.00 they have deducted for insurance, without any document or receipt, and it is not showing in our statement either (Which i'm attaching in this mail).

Manager says we have mentioned that insurance amount in loan offer letter, which we never received, still they say that you should have asked initially if you have not received.

My question is, being a customer is it necessary to know all the banking process, if we don't know then whose responsibility to inform the banking process.

Please resolve this as soon as possible.

Thanks for understanding

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Nov 1, 2018

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Gyan,

We have forwarded your query to the concerned team. However, request you to share your email ID as well to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

Sep 12, 2018

Updated by ravgu10 Thanks for quick response.

emailId: [protected]@gmail.com

Verified Support

Sep 27, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Lavaraj Shetty,

Your query is o[censored]tmost importance to us. However as we have not received your contact details. Your concern has been closed from our end.

Regards,
DHFL Team

Verified Support

Oct 01, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team

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Comments

Lavaraj Shetty

from Belgaum, Karnataka

DHFL Has suddenly increased my plot loan interest from 9.75 % to 11.75%

this is clear cheating for the customer who is paying the EMI promptly and also only two years tenure is left.

Dewan Housing Finance Corporation [DHFL] Customer Care's response, Sep 12, 2018

Verified Support

Dear Mr. Lavaraj Shetty,

We are keen to assist you with your concern. Kindly share with us your email ID, mobile & loan account number so that we can contact you.

Alternatively, you can call us on 1800 3000 1919 or email us at [email protected].

Regards,
DHFL Team

Dewan Housing Finance Corporation [DHFL] Customer Care's response, Sep 14, 2018

Verified Support

Dear Mr. Lavaraj Shetty,

We would like to inform you that we are yet to receive your email ID, mobile & loan account number. Please share the same as it will help us get in touch with you at the earliest.

Regards,
DHFL Team