[Resolved]  Dewan Housing Finance Corporation [DHFL] — lotters

Address:

Rangareddy, Andhra Pradesh, 500018

ECS unpaid due to bank holiday and hence dhfl charging 500+gst as penalty.
Why should customer pay any penalty if there is bank, national, or any unplanned holiday.
Customer should pay penalty only if there is a bounce due to no money or account closed. When I contacted them
Here is their reply.

Plz ban dhfl.

"
Greetings from DHFL!

We refer to your request for a waiver of charges levied on your Loan Account No. Xxx due to non-payment of EMI for September, 2019. In this regard, we wish to inform you that September 10, 2019 was a Bank Holiday where there is no clearing.

As per the clause no. 2.6.e. of the Loan agreement duly executed by you, the EMI will be presented on the immediate preceding day. Hence the ECS return charges are due and payable by you.

2.6.e. If the due date for the payment of any EMIs/ PEMIs / interest or other dues, payable under this Agreement, falls on a day which is a bank holiday at the place where the payment is to be made, the immediate preceding working day shall be the due date for such payment.

That said, we wish to state that penal/bounce charges are only levied when the monthly payment is late or has bounced. In your case, as the EMI of September, 2019 was returned unpaid, ECS return charges of Rs. 500.00 and applicable GST has been levied.

We wish to inform you that, the ECS will be re-run this month and you need to keep your account funded.

Alternatively, you may make an online payment and request you to refer to below link and steps for making the online payment through Paytm.

https://paytm.com/loan-emi-payment

Steps for Payment: Loan Select your lender DHFL Enter your Loan Account (No. 12 digit a/c number) Get payable Amount Enter Amount Proceed to Pay

For further queries or clarifications, please feel free to write to us at [protected]@dhfl.com or call us at[protected].

Sincerely,

Vivita S.

Nodal Officer’s Desk, DHFL