Dewan Housing Finance Corporation [DHFL] — non granting of loan after collecting processing fee and formalities

Address:

Visakhapatnam, Andhra Pradesh

My name is sridurga, i am a central govt employee earning 60000 salary per month. I had taken martgage property loan in the year 2003 in dhfl at visakhapatnam in which the property located at east godavari district. The loan was completing by march 2018. Now, i have applied for martgage loan on same property as all original documents are with them. The executive collected all required documents and a cheque for rs.5900/- for processing fee. A message came to my mobile that your loan is under process loan id is brsc 3794032. And bank authorities enquired my details over phone and after two days the processing fee cheque was submitted to the concerned bank and cheque was cleared. But the same day evening the bank executive informed me over phone that your lian is rejected due to low score of cibil. And also informed that your property located at out of district. But, when i have applied for loan they should tell that the property is at out of district not possible. And they should see the cibil first and then process the loan. If they agree to give the loan, they should collect the processing fee. But, they first collected processing fee and then rejected the loan and simply telling that your proceeding fee shoul not be return. This is highly irregular. I requested the bank authorities to arrange to refund my process fee immediately. My previous loan details are furnished below. I have paid the loan regularly. But why they rejected my loan and i am very much feeling bad to their thinking of giving loan to a central govt employee. Please dont do like this to any other employee.
My previus loan details
Loan code[protected]
File no. 00002236
Bank branch - dhfl, visakhapatnam dwarakanagar branch.