Dewan Housing Finance Corporation [DHFL]

[Resolved] Dewan Housing Finance Corporation [DHFL] — Not reducing rate of interest

Mehul Dodiya

from Thane, Maharashtra

Address:	Thane, Maharashtra, 401303
Website:	www.dhfl.com

Hello,

Did government reduced rate of interest for New Users only ? Because this is the message I got from DHFL when I asked them to reduce my rate of interest as per latest government policy.

What have we done wrong ? Why new rate of interest is not applicable for existing users ? When I choose floating rate of interest during my disbursement, What to do you mean by floating rate of interest ? When government increases interest rate, that time Bank increase our rate of interest instantly
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Below is the email I got from DHFL :-

Dear Customer,

Greetings from DHFL!

We refer to your query regarding reduction in the Rate of interest.

We at DHFL strive to provide the benefit to our customers. The rate of interest of 8.60% is for all new Home Loans sanctioned w.e.f January 04, 2017.

We refer to your query regarding reduction in the interest rate.

We at DHFL strive to provide the benefit to our customers.

currently there is no change in the rate of interest for existing customers.

Any change in the Rate of interest will be communicated to you proactively.

For further queries or clarifications, please feel free to call us at[protected] or write to us at .

Looking forward to many more opportunities to be of service to you.

Sincerely,

Kunal D

Customer Service, DHFL

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Mar 30, 2017

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2017

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Mehul Dodiya,

We are keen to assist you with your concern. Kindly message us your email ID, mobile & loan a/c no. so that we can contact you.

Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team

Verified Support

Feb 21, 2017

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Mehul Dodiya,

We would like to inform you that we are yet to receive your contact details. We request you to share the details with us as this will help us to get in touch with you at the earliest to resolve the issue faced by you.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team

Verified Support

Feb 27, 2017

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Mehul Dodiya,

Your complaint is o[censored]tmost importance to us. However as we have not received your contact details your complaint has been closed from our end.

Kindly get in touch with our customer care team on [protected]@dhfl.com or via phone[protected] for further assistance.

Regards
DHFL Team

Apr 05, 2017

Updated by Mehul Dodiya My Email address is [protected]@gmail.com, My Mobile Number - [protected] and Loan Code 00004392.

I have already paid Processing fees Rs.2, 900 to reduced my Rate of Interest which is now 9%.

I did not got much benefit when I checked the difference amount between before and after change of rate of Interest. I only got the benefit of Rs.5000 Minus Rs.2900 Paid for Processing Fees = Rs.2100.

I only got the benefit of Rs. 2100.

Verified Support

May 10, 2017

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Mehul Dodiya,

We understand that our customer care team has looked into your query and provided the best possible resolution via email. We hope we have been able to clarify the concern raised by you.

For any other account related query you may contact our customer care team directly by sending a mail to [protected]@dhfl.com or by phone on[protected].

Regards,
Team DHFL