Dewan Housing Finance Corporation [DHFL] — pathetic customer service of dhfl employee

Address:

Thane, Maharashtra, 401105

One more instance of pathetic customer service today. There are 2 emi's due for my home and top-up loan with dhfl. I have been paying 1 emi on last day of the month since april, 2019 due to financial crunch. This month as the emi did not processed on 10th, so the next day, your collection executive mr. Shafiq siddique from dahisar branch came at my residence to get his targets done. I was at office, hence spoke with him on call and explained that i will be paying on last day of the month, he thought that his targets will go for a toss, then raised his voice in the corridor so all my society members can listen clearly that i have defaulted on my loan. He said i will need 1 emi by 20th sept., 2019 or else there will be a notice sent to you asking to vacate the property. Even today he went at my residence and in my absence he discussed the loan default with everyone present in my house. I called him and explained again that i will try my best to pay on last day of this month, but he said, can't wait till month end, you will have to pay any-how by 23rd sept., 2019 or notice will be issued. My family members are so frightened and tensed when he was narrating about notice and to vacate the property. I also told that i am expecting around rs.45000 /- against my pf withdrawal from last company and will clear both my emi's. He still said cant wait that long, either you pay by 23rd of this month or else i will send the notice. Is there any indian law or does rbi states to vacate the property if 2 emi's are unpaid. Now you decide what should be done with your employee, who is harassing mentally to the borrower and his family member just to meet his so-called collection targets. I will escalate this to rbi, because enough is enough. And hoping that you take a very severe action against the employee behavior and granting me some more time to clear my dues and try to pay at-least 1 emi on the last day of this month.

Sandeep makwana.
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