[Resolved] Dewan Housing Finance Corporation [DHFL] — provisional certificate delay | |||||
Hi DHFL team, I requested ([protected]@dhfl.com) to send provisional certificate to my email on 6th April and its more than 12 days and the certificate was not provided till now. There is no option to get that IT /Provision certificate in DHFL customers portal. I logged into online as a user there is no report section displaying for IT certificate. DHFL response team saying that system upgradasion issues. Due to this delay i have to pay around Rs.20, 000/- to Income Tax which is most precious amount to me. I have many personal things to pay by using that amount to different resources . Please take serious action against this DHFL team or else ask them to provide the provisional certificate within time. Loan Account No 01349765. personal email: [protected]@yahoo.co.in Mobile Number:91-[protected] Was this information helpful? | |||||
May 28, 2018 Complaint marked as Resolved Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint. Verified Support Apr 20, 2018 Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Devanand, We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com. Regards, Team DHFL Verified Support Apr 24, 2018 Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Devanand, We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same. Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com. Regards, Team DHFL | |||||
 3 Comments | |||||
Comments
Hi DHFL team,
I should have submitted that IT certificated in my company on or before 16th April. so only I requested you guys for IT certificate on 6th April. Your team took 18 days to send that provisional certificate which intended to pay Rs.15, 000/- income tax to department. If you could have given that provisional certificate on or before 16th April, i could have save Rs.13, 000/- . Now i have to pay Rs. 13, 000/- as part of income tax which is very crucial amount to a middle class person like me will have many things to maintain family.
This is very poor customer experience. Kindly whenever new financial years starts you guys can directly send the IT certificate to their registered emails address or can that make it available in your customer login portal on or before 10th of every year April which will avoid this kind of conversations/poor experiences in future.
i am sure i will request the same for next year. so please consider my advice and inform your IT/banking services team/leads/heads about this delay.
I should have submitted that IT certificated in my company on or before 16th April. so only I requested you guys for IT certificate on 6th April. Your team took 18 days to send that provisional certificate which intended to pay Rs.15, 000/- income tax to department. If you could have given that provisional certificate on or before 16th April, i could have save Rs.13, 000/- . Now i have to pay Rs. 13, 000/- as part of income tax which is very crucial amount to a middle class person like me will have many things to maintain family.
This is very poor customer experience. Kindly whenever new financial years starts you guys can directly send the IT certificate to their registered emails address or can that make it available in your customer login portal on or before 10th of every year April which will avoid this kind of conversations/poor experiences in future.
i am sure i will request the same for next year. so please consider my advice and inform your IT/banking services team/leads/heads about this delay.
Hi DHFL team,
I should have submitted that IT certificated in my company on or before 30th May, Hence, I requested to (customerpoint.[protected]@dhfl.com, [protected]@dhfl.com and [protected]@dhfl.com) send provisional certificate to my registered email on 14th May and many reminders sent after that on above mentioned email ids its more than 18 days past and the certificate was not provided till now. There is no option to get that IT /Provision certificate in DHFL customers portal. I logged into online as a user there is no report section displaying for IT certificate. DHFL response team saying that system upgradation issues. Now i have to pay Rs. 15, 000/- as part of TDS which is very crucial amount to a middle class person like me will have many things to maintain family.
This is very poor customer experience. Kindly look in this matter against this DHFL team or else ask them to provide the provisional certificate on my registered email ids on or before 30th May.
Loan Account No 00008754
Mobile Number:91-[protected]
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I should have submitted that IT certificated in my company on or before 30th May, Hence, I requested to (customerpoint.[protected]@dhfl.com, [protected]@dhfl.com and [protected]@dhfl.com) send provisional certificate to my registered email on 14th May and many reminders sent after that on above mentioned email ids its more than 18 days past and the certificate was not provided till now. There is no option to get that IT /Provision certificate in DHFL customers portal. I logged into online as a user there is no report section displaying for IT certificate. DHFL response team saying that system upgradation issues. Now i have to pay Rs. 15, 000/- as part of TDS which is very crucial amount to a middle class person like me will have many things to maintain family.
This is very poor customer experience. Kindly look in this matter against this DHFL team or else ask them to provide the provisional certificate on my registered email ids on or before 30th May.
Loan Account No 00008754
Mobile Number:91-[protected]
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![Dewan Housing Finance Corporation [DHFL] Phone](/img/bn/phone.svg "Dewan Housing Finance Corporation [DHFL] Phone"){kind=small}
+91 22 6600 6999
+91 22 6106 6800
![Dewan Housing Finance Corporation [DHFL] Website](/img/bn/www.svg "Dewan Housing Finance Corporation [DHFL] Website"){kind=small}
![Dewan Housing Finance Corporation [DHFL] Address](/img/bn/location.svg "Dewan Housing Finance Corporation [DHFL] Address"){kind=small}
201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
We are keen to assist you with your concern. Kindly share us your email ID, mobile & loan account number so that we can contact you.
Alternatively, you can call us on 1800 3000 1919 or email us at [email protected].
Regards,
DHFL Team
We would like to inform you that we are yet to receive your email ID, mobile & loan account number. Please share the same as it will help us get in touch with you at the earliest.
Regards,
DHFL Team
Your query is of utmost importance to us. However as we have not received your email ID, mobile & loan account number. Your concern has been closed from our end.
Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].
Regards,
DHFL Team