[Resolved]  Dewan Housing Finance Corporation [DHFL] — refund amount is not credited to nominee account after closing loan

Address:

Kurnool, Andhra Pradesh

This is the message we received from DHFL customer support

"Dear Sir,

Please accept our heartfelt condolences on the untimely demise of Late Mr. Ashok Babu Daddala.

We wish to inform you that your claim has been admitted against certificate of insurance number DHFLHL057798. The total sum payable as per the policy is Rs. 1057208/-, amount of Rs. 975779/- has been paid to Master Policy Holder towards the settlement of outstanding loan and remaining balance of Rs. 81429/- has been paid through NEFT in favor of Sharada D being the nominee under the policy on 05-Sep-2018.

Request you to please check with bank for more information"

We got this email on 28th September, 2018. As per above, My mother (nominee) didn't get refund amount of Rs. 81429/-.However loan amount is waived off .When I asked the same to customer care, they told to contact Kurnool branch office.

At Kurnool branch office, they asked my mother bank account statement to check refund amount. We have given complete bank statement and asked them to issue refund amount as amount is not credited into bank account

Till now we did not receive any amount Please help and solve the problem