Dewan Housing Finance Corporation [DHFL]

[Resolved] Dewan Housing Finance Corporation [DHFL] — regarding my insurance amount refunded

sachen baindial

from Noida, Uttar Pradesh

Address:

Mathura, Uttar Pradesh, 281001

Hi,
My lone no. Is 01234, from mathura branch. I have closed my loan account in may month and asked to branch for surrender my all insurance they denied that they would not do this and i had to go noida branch.
I went to noida branch and submit all my document and paper work with canceled cheque and also communicate with customer care via phone as well as via email.
Since that time i am regularly communicating with customer care and branch. From both side they always gave me false information and false commitment.
I was in touch with mr. Deepak, who is sr. Supervisor in customer care dept. He always told me that i will communicate with my seniors and i will call u back. But he never called me with any information. Customer care executives like mr. Pramod, ms. Megha and many more, always hold my line for 30 min to 1 hour but never give any proper response.
Is there any way so that i can get my money back.

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Nov 21, 2017

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

Oct 16, 2017

Updated by sachen baindial My Loan Application No is 01230410.

Verified Support

Oct 16, 2017

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Sachen Baindial,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number as well to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com

Regards,
Team DHFL

Oct 27, 2017

Updated by sachen baindial Hi,

I have already sent you lot of mails from registered email id. Even I wrote to your nodal officer and ceo also. Then also you did not replied properly.
My email id is sachen.[protected]@gmail.com

Verified Support

Nov 21, 2017

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Sachen Baindial,

We trust that our team has addressed your concern via email. Request you to kindly acknowledge the same to help us assist you further. Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

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Comments

sachen baindial

from Noida, Uttar Pradesh

Still no action taken by DHFL. It is really so much disgusting and negligence from DHFL. Worst service and customer satisfaction. No one is answerable here, I have written to customer care, nodal officer as well as ceo also, but no proper response provided by them even no reply from those people. Its really shameful...