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Dewan Housing Finance Corporation [DHFL]

[Resolved]  Dewan Housing Finance Corporation [DHFL] — very bad services by dhfl sec 2 noida

Hi all,

As i was chasing the sales executive ankit gupta from a long time regarding my top up loan, today finally i went to their sector 2 noida branch to meet his supervisor sachin mishra.

I was in the impression that being supervisor he will listen to my problem and will do something for my top up loan as i have already submitted my documents in the month of dec'17. He started showing me attitude that it was my mistake instead of sharing feedback with his sales executive.

He started shouting on me and used abusive language, he was not at all professional when it comes to serving customers.

Mr. Sachin was sitting in the branch as manager sales and do not know how to talk with customers. He was saying that " do whatever you wanted to but i will ensure that you will not get loan from us and if you want to go to ceo, please go as i don't care and he started shouting on me like hell.

Just wanted to say that if this is the behaviour towards customers in the well known companies like dhfl, i can assume the future of the company.

I dont think you are taking any action against these king of cheap employee who even dont know how to talk to the customer.

I request you to please cancel my top up loan and ask sales manager sachin mishra that return my all document which i have provided him.

Seems like i have made a big mistake to take the loan from dhfl because the way you employee talk is very disgurting and cheap.

Thanks
Anuj kumar
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Mar 29, 2018
Complaint marked as Resolved 
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2018
Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Anuj Kumar,

We are keen to assist you with your concern. Kindly share your email ID, mobile & loan account number with us so that we can contact you.

Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Verified Support
Feb 26, 2018
Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Mr. Anuj Kumar,

We trust that our team has addressed your concern via email. Request you to kindly acknowledge the same to help us assist you further. Alternatively, you can call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL
Complaint comments 
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Comments

My Loan code is 1177 and email id is [protected]@gmail.com. You can find out my mobile number based on the loan code
Reply
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Feb 14, 2018
Verified Support
Dear Mr. Anuj Kumar,

We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

Regards,
Team DHFL
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Feb 26, 2018
Verified Support
Dear Mr. Anuj Kumar,

We trust that our team has addressed your concern via email. Request you to kindly acknowledge the same to help us assist you further. Alternatively, you can call us on 1800 3000 1919 or email us at [email protected].

Regards,
Team DHFL
Dear Team,

This is not the matter of satisfaction. This is the matter of self-respect. Is this the way of treating your customer? I was called him more then 20 times and they never picked my call or reply me back. Whenever i went to the branch then your Branch Manager Sachin Mishra and Sales Executive Ankit Gupta were shouted me and abused.

As they know that, I am your existing customer they still treated me like that i will never get the loan from anywhere else. Sachin Mishra has lot of attitude. He pertained me like a government employee and no one can take the action against him.

I JUST WANT TO KNOW WHAT ACTION YOU HAVE TAKEN AGAINST THEM??????

Thanks
Anuj Kumar
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    Dewan Housing Finance Corporation [DHFL] Phone
    +91 22 6600 6999
    +91 22 6106 6800
    Dewan Housing Finance Corporation [DHFL] Address
    201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
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