Dewan Housing Finance Corporation [DHFL]

[Resolved] DHFL — loan processing charges taken by dhfl of rs.7435 & cash amount taken by his employee 7000/- after that no response from dhfl & his employee

knjha.2008

from Delhi, Delhi

Address:	396230
Website:	www.dhfl.com

Dear sir / madam,

Good afternoon.

With reference to above mentioned subject i laxmeshwar jha apllied for a home loan in your vapi branch thorugh your employee mr. Mayur in the month of april-20018. I have done all the formality required as per mr. Mayur, lots of time i have visited in your branch for different formality.

After that message received on 19.05.2018 that your loan no.01800311 is sanctioned & at the same time i discuss to mr. Mayur & at that time mayur called me again in your branch for loan agreement & other formality. After 3-4 days when i visit in your branch for loan agreement & formality required after sanctioned of loan amount, mayur asked that i need to make a paper from advocate about original sale of agreement misplaced, also he has taken 7000/-cash from me for this process.

After 2-3 days i have called mr. Mayur to take information / followup from him about advocate work so that my loan amount will be clear. Again he denied, he said due to time taken in process of advocate work your loan application will resubmit for process.
Same time i requested him to please complete the process at the earliest.

After that on 14.09.2018 again i received message from dhfl about loan application no.01917488 with dhfl is sanctioned. When i call to mr. Mayur that next process (After sanctioned loan appl) again he denied & said currently disburshment of loan is closed, so if you can wait then ok other wise you can collect your file from dhfl.

And after above he is not giving any response also not picking call also.
First i want to say that loan process charges rs. 7435/- deducted from my account & mr. Mayur taken cash rs.7000/-for complete the loan process.
I have so much pressure from builder for loan & your branch person / officer of your vapi branch not giving proper response.

Request to please give the exact time & date that when can i expect from dhfl to complete my loan process.
Hope your best reply.

Thanking you,
Laxmeshwar jha.

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Feb 8, 2019

Complaint marked as Resolved

Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2018

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Laxmeshwar,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL

Jan 01, 2019

Updated by knjha.2008 please find the email id as below.

knjha.[protected]@rediffmail.com
mob:[protected]

Jan 01, 2019

Updated by knjha.2008 kind attn: DHFL Team,

Request to look this matter on priority, so the matter will be resolve at the earliest.

Verified Support

Jan 03, 2019

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Laxmeshwar,

We have forwarded your query to the concerned team and they will surely connect with you soon.

Regards,
DHFL Team

Verified Support

Jan 08, 2019

Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Laxmeshwar,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL