[Resolved]  DHFL — very poor customer service and no satisfaction

Address:

Thane, Maharashtra, 400701

This is laxman jadhav home loan holder in dhfl vashi branch.

Loan account number - 0003473

I following for my loan closure process since 21st march and today is 17th april almost 28 days left but i still not received my original documents and closure letter.

I visited at vashi and thane branch multiple times but issue did not get resolved.

25th march to 5 april was the locking period of dhfl and i agreed to submit cheque on 6th april but while visiting got to know from vashi branch and customer care about server issue due to 31st march financial year clsoing. But as in customer i was expected the queck response to get cheque cleared, finally on 12th april it is 7 days delayed my cheque has cleared and amount settled in my loan account.

Now there 15 days tat but due to the delay from dhfl my futher plannings are getting disturb hence requesting customer service team to please provide my original documents and closure letter before 20th april.

Got reply today it will takr 30 days from the repayment done, now it is going into the harassment mode wherein tat is 15 days as per acknowledge by thane and vashi branch.

Please help me to get the documents urgently